Experience Supervisor - Six Senses Quexigal Palace (New Hotel Opening)

IHG Hotels & Resorts; Cebreros; On-site; EUR 32,000 - 42,000; Full time

Job summary

Six Senses Quexigal Palace seeks an Experience Supervisor to lead and mentor Experiences hosts, ensuring engaging, safe activities and outstanding service for guests.

You will coordinate with the Director of Sustainability on training plans and monitor excursions to maintain Six Senses standards. Fluency in English and Spanish, plus hospitality experience, are required. Knowledge of POS, PMS and CRM systems is expected.

Qualifications

• High school diploma or equivalent.
• Hospitality diploma/degree from a recognized hospitality school is preferred.
• MS Office – Word, Excel, PowerPoint and Outlook.
• Familiar with POS, PMS and CRM platforms; knowledge of guest activities and excursions.
• Fluent in English and Spanish; additional languages preferred.
• Valid authorization to work in Spain (visa/work permit where applicable).

Responsibilities

• Acts as a mentor for rest of Experiences hosts and manages by supervising, guiding and motivating them.
• Assists in planning and managing with the Director of Sustainability the training plan.
• Monitors and conducts excursions and activities inside and outside the resort safely.
• Provides accurate information about activities, gym usage, and equipment rules.
• Ensures hosts provide exceptional service to exceed guest expectations.
• Reports damage or wear to equipment to the Director of Sustainability.
• Maintains knowledge of emergency evacuation drills.
• Reports health or safety hazards to the Director of Sustainability.
• Upholds Six Senses guidelines and standards of service and operation.
• Adheres to LQA standards and guest feedback.

Skills

English fluency

Spanish fluency

Education

High school diploma or equivalent

Hospitality diploma/degree preferred

Tools

MS Office (Word, Excel, PowerPoint, Outlook)

POS systems

PMS

CRM platforms

Job description

Duties and Responsibilities

As Experience Supervisor, I will assume full responsibility for the efficient operation in the following:

• Acts as a mentor for rest of Experiences hosts and manages by supervising, guiding and motivating them.
• Assists in planning and managing with the Director of Sustainability, the successful implementation of departmental and resort training plan.
• Monitors and conducts excursions and activities inside and outside of the resort in a safe and efficient manner that provides a high standard of service to the guest.
• Provides accurate information about available activities at the resort, gym usage, equipment usage rules and regulations.
• Ensures Experiences hosts gives exceptional service to go beyond the expectations of all guests.
• Reports any damage or excessive wear for proper replacement of recreation equipment to Director of Sustainability.
• Maintains knowledge of all emergency evacuation drills according to resort policies.
• Reports any health or safety hazards to the Director of Sustainability.
• Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.
• Strictly adhere to LQA standards and guest comments.

Qualifications

To execute the position of Experience Supervisor, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:
High school diploma or equivalent and at least 2 years’ experience in a similar hotel operational role. Hospitality diploma/degree from a recognized hospitality school is preferred.
Technical skills include MS Office – Word, Excel, PowerPoint and Outlook.
Familiar with various hotel systems including POS, PMS and CRM platforms. I have knowledge of hotel/resort and policies regarding guest activities and excursions. I have knowledge on how to swim. I have knowledge and experiences of hospitality operations, including emergency evacuation drills, water sports and recreational facilities.
Fluent in English and Spanish; I understand that additional languages are preferred.
Valid authorization to work in Spain is required. Applicants must hold the appropriate visa and/or work permit where applicable. European visa or valid work permit required.
The above is intended to provide an overview of the role and responsibilities for an Experience Supervisor at Six Senses Quexigal Palace It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.
Six Senses Quexigal Palace is an equal opportunity employer. This policy applies to all terms and conditions of employment.
Six Senses serves as a changemaker and maintains a leadership commitment to community, sustainability, emotional hospitality, wellness, and crafted experiences, infused with a touch of quirkiness.
Whether an exquisite island resort, mountain retreat, or urban hotel; Six Senses unites a diverse, multinational, and multicultural portfolio of properties. Each host brings to life the values in their own way, while delivering on the brand’s vision: to reawaken people’s senses so they feel the purpose behind their travels and ultimately reconnect with themselves, others, and the world around them.
You’re about to be the author of this journey that takes you through life’s undiscovered passageways, hidden treasures, and meaningful experiences.
It’s a story unlike any other. Out of the ordinary, one could say. A journey across lands and seas, a tale about what it means to connect to the world around us.
Let the journey begin.