Reservations Supervisor: Lead Guest Experience & Revenue

IHG Hotels & Resorts; Cebreros; On-site; EUR 25,000 - 38,000; Full time

Job summary

Six Senses Quexigal Palace is seeking a Reservation Supervisor to lead the Reservations hosts in daily operations, ensuring prompt responses to inquiries and accurate booking processing. You will oversee room allocations, rates, and reports while upholding Six Senses standards of service.

The role requires fluency in English and Spanish, a hospitality background, and strong MS Office skills to manage guest communications, training, and performance benchmarks.

Qualifications

• High school diploma or equivalent; at least 2 years in a similar hotel operations setting.
• Hospitality diploma/degree from a recognized hospitality school preferred.
• Fluent in English and Spanish; additional languages preferred.

Responsibilities

• Supervise and direct Reservations hosts in day-to-day responsibilities.
• Ensure Reservations hosts' checklist is completed daily and other tasks.
• Assign Reservations hosts to respond promptly to incoming correspondence.
• Assist and handle trainings regarding Reservations.
• Keep control on travel agent allotment.
• Supervise and assist in allocation of rooms.
• Ensure hosts are familiar with guest rooms, spa, dining and selling techniques, facilities, hours, key personnel, activities, and guest requests.
• Run daily reports for Reservation department and related areas.
• Process new reservations, update/clean reservations, process deposits, answer emails within 24 hours, generate reports (No Shows, ORS Comments, Commission).
• Assist in determining room rates based on resort selling tactics.
• Assist Reservations Manager to achieve occupancy and avg rate targets.
• Maintain Six Senses guidelines and standards; uphold performance benchmarks.
• Adhere to LQA standards and guest feedback.

Skills

MS Office proficiency

Bilingual English/Spanish

Hospitality experience

Education

High school diploma or equivalent

Hospitality diploma/degree preferred

Tools

PMS

GDS

CRS

Word

Excel

PowerPoint

Outlook

Job description

Six Senses Quexigal Palace is seeking a Reservation Supervisor to lead the Reservations hosts in daily operations, ensuring prompt responses to inquiries and accurate booking processing. You will oversee room allocations, rates, and reports while upholding Six Senses standards of service.

The role requires fluency in English and Spanish, a hospitality background, and strong MS Office skills to manage guest communications, training, and performance benchmarks.