IT Support Technician (Level 1-2) – Madrid Helpdesk

Axiom Technologies; Madrid; Sur place; EUR 28 000 - 38 000; Plein temps

Résumé du poste

Axiom Technologies in Madrid seeks an IT Support Technician (Level 1-2) to be the first point of contact for hardware, software, network, and user-access issues. You will support end users and ensure smooth IT operations across the organization.

The role covers Windows/macOS desktops, mobile devices, MS 365, AD, imaging, asset inventory, and on-call rotations as needed. Fluent Spanish and strong English required.

Qualifications

• 2–5 years in IT support, helpdesk, or technical support roles.
• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Technical diplomas or relevant certifications are also acceptable.
• Fluent in Spanish and proficient in English (written and spoken).
• Availability to work outside standard business hours and participate in on-call rotations.

Responsabilités

• Tier-1 & Tier-2 Incident Management: triage, diagnose, resolve or escalate support tickets.
• Set up, configure, and maintain desktops, laptops, mobile devices, and peripherals.
• Manage Microsoft 365 apps and Active Directory tasks.
• Prepare devices and access permissions for new hires; decommission equipment for departures.
• Apply system patches and maintain documentation.
• Provide tailored support to VIP users and assist with AV/workspace tech.

Connaissances

Windows 10/11

macOS

iOS

Android

Microsoft 365

Active Directory

Ticketing platforms

Formation

Bachelor's degree in Computer Science

Technical diplomas or relevant certifications

ITIL Foundation

CompTIA A+

Microsoft Certifications

Apple ACMT

Cisco CCNA

Outils

ServiceNow

ManageEngine

Jira

Remote desktop tools

Description du poste

Axiom Technologies in Madrid seeks an IT Support Technician (Level 1-2) to be the first point of contact for hardware, software, network, and user-access issues. You will support end users and ensure smooth IT operations across the organization.

The role covers Windows/macOS desktops, mobile devices, MS 365, AD, imaging, asset inventory, and on-call rotations as needed. Fluent Spanish and strong English required.