L2 Application Support Engineer – Global IT, Flexible Hours

Astek Group; Barcelona; On-site; EUR 28,000 - 38,000; Full time

Benefits offered by this job

23 days vacation

Job summary

Astek Iberia is seeking an experienced L2 Support Analyst to join an international client, delivering innovative digital solutions within IT services and technology.

You will monitor, investigate, and resolve Level 2 incidents, perform root cause analysis, escalate when required, and document resolutions while communicating updates to stakeholders. The role thrives in a multicultural, English-speaking environment with opportunities for growth.

Qualifications

• 2-4 years of IT Support or similar Level 2 Analyst experience.
• Proven experience investigating and resolving production incidents independently.
• Strong analytical and problem-solving skills with a structured troubleshooting approach.
• Excellent communication and collaboration skills in cross-functional teams.

Responsibilities

• Monitor, investigate, and resolve Level 2 support incidents and service requests.
• Perform root cause analysis and troubleshoot across applications and systems.
• Escalate complex incidents to Level 3 as needed and coordinate with teams for resolution.
• Maintain accurate incident documentation, resolutions, and known issues.

Skills

Analytical skills

Problem-solving

Communication

Collaboration

Tools

Incident management tools

Monitoring tools

Ticketing tools

Job description

Astek Iberia is seeking an experienced L2 Support Analyst to join an international client, delivering innovative digital solutions within IT services and technology.

You will monitor, investigate, and resolve Level 2 incidents, perform root cause analysis, escalate when required, and document resolutions while communicating updates to stakeholders. The role thrives in a multicultural, English-speaking environment with opportunities for growth.