L2 Application Support Engineer – Banking - Hybrid, Madrid 3x2

UST España & Latam; Spain; Hybrid; EUR 40,000 - 58,000; Full time

Benefits offered by this job

23 days annual leave + 24th/31st Dec

Health care plan

Teleworking compensation

Life and accident insurances

Training platforms access

Career stability and progression

Referral bonuses

Choice between 12 or 14 payments

Work-Life Balance measures

UST Club platform discounts

Job summary

UST España & Latam seeks a Second-Line IT Service Support Specialist / Account Opening Application Support Specialist to join a Swiss banking client project. The role is focused on troubleshooting, configuration, and data integrity within Document Management applications, with hybrid work in Madrid (3 days office, 2 WFH).

Requires 3–5 years in second-line IT support, Linux/Oracle expertise, ITIL familiarity, and English proficiency (B2+/C1).

Qualifications

• 3–5 years of second-line IT support experience, private banking/wealth mgmt preferred.
• Proficiency in Linux and Oracle databases, plus enterprise software apps.
• Familiarity with ITIL processes and service management.
• English at B2+/C1 level with fluent business proficiency.

Responsibilities

• Provide first- and second-line technical support for Document Management applications.
• Troubleshoot issues, remote or on-site, escalate bugs to development as needed.
• Configure/test accounts, products, and services ensuring business alignment.
• Verify data integrity and regulatory compliance within Diamond applications.
• Assist users with queries and training on new features.
• Identify improvements to account-opening processes with stakeholders.
• Coordinate with development for feature updates and bug fixes.
• Maintain runbooks, SOPs, and recovery guides for common scenarios.
• Suggest enhancements to increase resilience and MTTR reduction.

Tools

Linux

Oracle databases

FileNet

WebSphere

AWA (UC4)

Octopus Deploy

Java

Shell scripting

Kubernetes

Job description

We are looking for the very Top Talent…and we would be delighted if you were to join our team!

More in details, UST is a multinational company based in North America, certified as a Top Employer and Great Place to Work company with over 35.000 employees all over the world and presence in more than 35 countries. We are leaders on digital technology services, and we provide large-scale technologic solutions to big companies.

What we look for?

We are looking for an Second-Line IT Service Support Specialist / Account Opening Application Support Specialist to be part of the project of the Swiss client from the banking sector.

Work Location: Work model in hybrid in Madrid (3 days at the office, 2 WFH),

Main tasks and accountabilities will be:

• Provide first-line and second-line technical support to users of the Document Management applications, resolving issues related to system functionality, performance, and data integrity.
• Troubleshoot and resolve technical issues reported by users, either remotely or on-site, and escape application bugs to the development team for resolution.
• Configure and test new accounts, products, and services within the Document Management applications, ensuring they meet business requirements and are properly integrated with existing systems.
• Verify and validate data entered into the Document Management applications, ensuring accuracy, completeness, and compliance with regulatory requirements.
• Assist users with queries related to the use of the Diamond application, including training and guidance on new features and functionality.
• Identify opportunities to improve the efficiency and effectiveness of the account opening process and work with stakeholders to implement changes and enhancements.
• Coordinate with development teams for new feature implementations, updates, or bug fixes.
• Maintain and enhance existing runbooks, SOPs, and recovery guides for common scenarios.
• Recommend improvements to increase system resilience, observability, and mean time to repair (MTTR).

What do we expect from you?

• 3–5 years of proven experience in second-line IT support, ideally within a private banking or wealth management environment.
• Strong technical skills, including proficiency in: Linux and Oracle databases
• Enterprise software applications
• Familiarity with ITIL processes
• English B2+/C1 level with fluent business proficiency.

Technical knowledge considered an advantage:

• FileNet (ACCE, IBM Navigator).
• WebSphere (basic administration).
• AWA (UC4 Automatic Workload Automation), basics of job creation workflows.
• Octopus Deploy (deployment basics).
• Java (basic language knowledge and familiarity with modern tools).
• Shell scripting.
• Basic understanding of containerization (Kubernetes).

What can we offer?

• 23 days of Annual Leave plus the 24th and 31st of December as discretionary days!
• Numerous benefits (Health Care Plan, teleworking compensation, Life and Accident Insurances).
• Free access to several training platforms
• Professional stability and career plans
• UST also, compensates referrals from which you could benefit when you refer professionals.
• The option to pick between 12 or 14 payments along the year.
• Real Work Life Balance measures (flexibility, WFH or remote work policy, compacted hours during summertime…)
• UST Club Platform discounts and gym Access discounts

In UST we are committed to equal opportunities in our selection processes and do not discriminate based on race, gender, disability, age, religion, sexual orientation or nationality. We have a special commitment to Disability & Inclusion, so we are interested in hiring people with disability certificate.