Senior Application Support Engineer (Script/Java) - Hybrid

UST; Madrid; Hybrid; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Health Care Plan

Internet Connectivity

Life and Accident Insurances

Flexible Retribution Program

Training platforms access

Job summary

UST in Madrid is seeking a Senior Application Support Engineer to own Level 3 support for the Client Lifecycle Management system. You will focus on maintaining, optimizing the solution, handling incidents and problems, and ensuring high availability in an agile environment.

You will collaborate with application users, IT Service Owners, and other stakeholders to guarantee smooth operations while working in a Hybrid Madrid model (3 days in office, 2 remote).

Qualifications

• Proven experience in Level 3 application support within an agile organization.
• Strong understanding of database development concepts (MS SQL Server, PostgreSQL, Oracle) for troubleshooting.
• Banking knowledge in CRM, account opening, and compliance is must.
• Basic Java knowledge for application-level analysis; solid Linux/Unix administration.
• Experience in Release and Product Lifecycle Management.
• Familiarity with operating standard software and parameterization.

Responsibilities

• Be the Level 3 application support expert, maintain and optimize the solution.
• Manage incidents and problems and ensure operational readiness.
• Work in an agile organization, supporting multi-tier applications and conducting root cause analysis.
• Collaborate with application users, IT Service Owners, and other stakeholders to guarantee high availability.

Skills

application support

PostgreSQL

Oracle

SQL

Java

Linux

Life cycle management

Job description

Role Description

We are still looking for the very Top Talent…and we would be delighted if you were to join our team! More in details, UST is a multinational company based in North America, certified as a Top Employer and Great Place to Work company with over 35.000 employees all over the world and presence in more than 35 countries. We are leaders on digital technology services, and we provide large-scale technologic solutions to big companies.

What we look for?

As a Senior Application Support Engineer for the bank's Client Lifecycle Management system, you will be the key expert for Level 3 application support, ensuring consistent and accurate service delivery. Your focus is on maintaining and optimizing the solution, managing incidents and problems, and ensuring operational readiness. You will work in an agile organization, supporting multi-tier applications and performing root cause analysis. This requires strong experience with database concepts (PL/SQL, SQL) for troubleshooting, as well as basic Java understanding and Linux/Unix administration skills for tasks such as navigating file systems, analyzing logs, and managing configurations. You will collaborate closely with application users, IT Service Owners, and other stakeholders to guarantee smooth operations and high availability.

Hybrid model in Madrid (3x2)

Mandatory Requirements

• Proven experience in Level 3 application support within an agile organization
• Strong understanding of database development concepts (MS SQL Server, PostgreSQL, Oracle) for troubleshooting
• Banking knowledge in CRM, account opening, and compliance is must
• Basic Java knowledge for application-level analysisSolid Linux/Unix administration skills for operational tasks (logs, scripts, navigation)
• Experience in Release and Product Lifecycle Management
• Familiarity with operating standard software and parameterization

¿What can we offer?

• 23 days of Annual Leave plus the 24th and 31st of December as discretionary days!
• Numerous benefits (Heath Care Plan, Internet Connectivity, Life and Accident Insurances).
• Retribución Flexible Program: (Meals, Kinder Garden, Transport, online English lessons, Heath Care Plan…)
• Free access to several training platforms
• Professional stability and career plans
• UST also, compensates referrals from which you could benefit when you refer professionals.
• The option to pick between 12 or 14 payments along the year.
• Real Work Life Balance measures (flexibility, WFH or remote work policy, compacted hours during summertime…)
• UST Club Platform discounts and gym Access discounts

In UST we are committed to equal opportunities in our selection processes and do not discriminate based on race, gender, disability, age, religion, sexual orientation or nationality. We have a special commitment to Disability & Inclusion, so we are interested in hiring people with disability certificate.

Skills

application support,postgresql,linux,oracle,life cycle management,java,sql,