Support Engineer (.NET, SQL)- Hybrid Madrid

remoteo; Madrid; Presencial; EUR 42.000 - 64.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health care plan

Internet connectivity

Flexible benefits

Training platforms

Work-life balance

Descripción de la vacante

UST, a North America–based multinational, is seeking an L3 Support Engineer to join a strategic banking project in Madrid, Spain. You will be the escalation point for critical incidents, working across .NET/C#, MSSQL, Kubernetes, and microservices to resolve issues and ensure uptime.

The role requires three days on client site in central Madrid, strong English (C1), on-call duties, and collaboration with Dev and QA teams.

Formación

• 3 years of hands-on experience in L3 Application Support, Site Reliability, or Software Engineering in high-availability environments.
• English at C1 level.
• Strong backend troubleshooting skills with .NET and C#.
• Deep working knowledge of MSSQL and relational databases for data analysis and troubleshooting.
• Proficient with Kubernetes, Windows, and Linux environments.
• Proven ability to participate in an on-call rota (including evening/weekend coverage as scheduled).
• Hands on experience using Dynatrace and Splunk. Grafana is a nice to have.
• Familiarity with frontend frameworks, specifically React, to assist in end-to-end user issue tracing. Prior experience in Fintech, Digital Banking, and investment product. Exposure to CI/CD pipelines (GitLab, Jenkins).

Responsabilidades

• Act as the L3 escalation point for critical production incidents, driving resolution through log analysis, code debugging, and telemetry.
• Perform root cause analysis (RCA) for complex outages, working with core development teams to implement long-term fixes.
• Coordinate and drive incident resolution efforts by quickly assessing issues, engaging the appropriate technical teams, and ensuring timely restoration of service.
• Actively participate in live incident calls and maintain situational awareness until services are fully restored.
• Monitor, troubleshoot, and optimize distributed microservices and event streams across production environments.
• Maintain database integrity and debug performance issues using complex SQL queries.
• Participate in release management, operational readiness reviews, and deployment processes in Kubernetes clusters.
• Join the team's rotating 24/7 on-call duty schedule to support mission-critical applications.

Conocimientos

L3 Support

English (C1)

.NET/C#

REST APIs

Microservices

Kafka

MSSQL

Kubernetes

Windows

Linux

On-call experience

Dynatrace

Splunk

Grafana

React

GitLab CI/CD / Jenkins

Herramientas

Kubernetes

Dynatrace

Splunk

Grafana

React

GitLab CI/CD

Jenkins

Descripción del empleo

We are still looking for the very Top Talent...and we would be delighted if you were to join our team!

More in details, UST is a multinational company based in North America, certified as a Top Employer and Great Place to Work company with over 35.000 employees all over the world and presence in more than 35 countries. We are leaders on digital technology services, and we provide large-scale technologic solutions to big companies.

What we look for?

We are currently looking for a L3 Support Engineer with experience with .NET and SQL to join a strategic banking project based in Madrid, Spain.

Required to go to the client's offices in central Madrid 3 days a week.

High english level is required.

Key Responsibilities:

• Act as the L3 escalation point for critical production incidents, driving resolution through log analysis, code debugging, and telemetry.
• Perform root cause analysis (RCA) for complex outages, working with core development teams to implement long-term fixes.
• Coordinate and drive incident resolution efforts by quickly assessing issues, engaging the appropriate technical teams, and ensuring timely restoration of service.
• Actively participate in live incident calls and maintain situational awareness until services are fully restored.
• Monitor, troubleshoot, and optimize distributed microservices and event streams across production environments.
• Maintain database integrity and debug performance issues using complex SQL queries.
• Participate in release management, operational readiness reviews, and deployment processes in Kubernetes clusters.
• Join the team's rotating 24/7 on-call duty schedule to support mission-critical applications.

Mandatory requirements:

• 3 years of hands-on experience in L3 Application Support, Site Reliability, or Software Engineering in high-availability environments.
• English C1
• Strong backend troubleshooting skills with .NET and C# Solid experience with distributed architectures: REST APIs, Microservices, MQ and Kafka (event handling/topics debugging).
• Deep working knowledge of MSSQL and relational databases for data analysis and troubleshooting.
• Other databases technologies are a plus.
• Proficient with Kubernetes, Windows, and Linux environments.
• Proven ability to participate in an on-call rota (including evening/weekend coverage as scheduled).
• Hands on experience using Dynatrace and Splunk. Grafana is a nice to have.
• NICE TO HAVE Familiarity with frontend frameworks, specifically React, to assist in end-to-end user issue tracing. Prior experience in Fintech, Digital Banking, and investment product. Exposure to CI/CD pipelines (GitLab, Jenkins). Handling of Active Directory tasks.

¿What can we offer?

• 23 days of Annual Leave plus the 24th and 31st of December as discretionary days!
• Numerous benefits (Heath Care Plan, Internet Connectivity, Life and Accident Insurances).
• `Retribución Flexible´ Program: (Meals, Kinder Garden, Transport, online English lessons, Heath Care Plan...)
• Free access to several training platforms
• Professional stability and career plans
• UST also, compensates referrals from which you could benefit when you refer professionals.
• The option to pick between 12 or 14 payments along the year.
• Real Work Life Balance measures (flexibility, WFH or remote work policy, compacted hours during summertime...)
• UST Club Platform discounts and gym Access discounts

In UST we are committed to equal opportunities in our selection processes and do not discriminate based on race, gender, disability, age, religion, sexual orientation or nationality. We have a special commitment to Disability & Inclusion, so we are interested in hiring people with disability certificate.