Key Account Manager, HoReCa SaaS — Hybrid Madrid

Epackpro; Madrid; Hybride; EUR 65 000 - 90 000; Plein temps

Résumé du poste

ePackPro is building an Enterprise Business Unit for HoReCa. As a Key Account Manager in Madrid, you will own a local territory and drive growth by acquiring mid-market accounts (40–500 sites) while leveraging global contracts for larger brands.

You will execute local rollout, training and adoption to accelerate value delivery. You will collaborate with Global Account Managers and Technical Presales to ensure successful deployments, while refining CRM processes and KPIs to lift performance in

Qualifications

• Minimum five years of account management experience across mid‑market to enterprise accounts.
• Industry knowledge in Hospitality (Hotels, Restaurants, Cafés).
• Deployment / multi-site rollout experience is highly valued, including field training.

Responsabilités

• Territory hunting: identify, prospect and close new mid‑market accounts (40–500 sites).
• Global account rollout: deploy framework agreements across local sites with onboarding and adoption monitoring.
• Account strategy execution: implement the strategy defined by Global Account Manager without redefining terms.
• Field reporting: share customer signals, blockers and upsell opportunities with the Global Account Manager.
• Business Unit development: improve sales processes, CRM practices and KPIs for the unit.
• Cross-functional collaboration: work with Technical Presales to ensure successful implementation.

Connaissances

Account management

B2B sales

Sales experience

Deployment / rollout

Outils

CRM systems

Description du poste

ePackPro is building an Enterprise Business Unit for HoReCa. As a Key Account Manager in Madrid, you will own a local territory and drive growth by acquiring mid-market accounts (40–500 sites) while leveraging global contracts for larger brands.

You will execute local rollout, training and adoption to accelerate value delivery. You will collaborate with Global Account Managers and Technical Presales to ensure successful deployments, while refining CRM processes and KPIs to lift performance in