Key Account Manager

Epackpro; Madrid; Hybrid; EUR 65,000 - 90,000; Full time

Job summary

ePackPro is building an Enterprise Business Unit for HoReCa. As a Key Account Manager in Madrid, you will own a local territory and drive growth by acquiring mid-market accounts (40–500 sites) while leveraging global contracts for larger brands.

You will execute local rollout, training and adoption to accelerate value delivery. You will collaborate with Global Account Managers and Technical Presales to ensure successful deployments, while refining CRM processes and KPIs to lift performance in

Qualifications

• Minimum five years of account management experience across mid‑market to enterprise accounts.
• Industry knowledge in Hospitality (Hotels, Restaurants, Cafés).
• Deployment / multi-site rollout experience is highly valued, including field training.

Responsibilities

• Territory hunting: identify, prospect and close new mid‑market accounts (40–500 sites).
• Global account rollout: deploy framework agreements across local sites with onboarding and adoption monitoring.
• Account strategy execution: implement the strategy defined by Global Account Manager without redefining terms.
• Field reporting: share customer signals, blockers and upsell opportunities with the Global Account Manager.
• Business Unit development: improve sales processes, CRM practices and KPIs for the unit.
• Cross-functional collaboration: work with Technical Presales to ensure successful implementation.

Skills

Account management

B2B sales

Sales experience

Deployment / rollout

Tools

CRM systems

Job description

About us

ePackPro, the #1 leader in digital HACCP.

We are a SaaS scale-up founded in 2012, pioneer and now the market leader in digitalized HACCP.

To help food professionals stay 100% compliant without spending their days on it so they can focus on what truly matters: their craft.

Born in a kitchen and imagined by a restaurant owner, ePackPro now supports 25,000 professionals across 40 countries (Canada, Belgium, Dubai, ...)

Our solution digitalizes traceability, automates daily checks, and secures compliance - bringing peace of mind to every operation.

Our journey in key figures:

25,000 clients trust us

+40% growth in 2024 | +35% in 2025

€60M+ ARR

340+ employees

5 offices: Paris, Brest, Madrid, Milan, Dubai

Your mission

ePackPro is building an Enterprise Business Unit dedicated to the HoReCA industry.

As Key Account Manager, you will own a specific territory (Spain), and combine two complementary growth engines: winning new mid-market accounts with 40 to 500 sites, and deploying global contracts negotiated by Global Account Managers for international brands.

Your mission is to turn global account strategy into local, site-by-site success, with speed, quality and operational excellence.

Your mission will be:

• Territory hunting: Identify, prospect and close new mid-market accounts with 40 to 500 sites within your territory. Very large international accounts remain under the responsibility of Global Account Managers.
• Global account rollout: Deploy framework agreements signed by Global Account Managers across local sites, including planning, onboarding, local team training, compliance and adoption monitoring.
• Account strategy execution: Execute the account strategy defined by the Global Account Manager, including the offer, commercial terms and rollout sequence, without redefining those terms.
• Field reporting: Share customer satisfaction signals, blockers and local upsell opportunities with the Global Account Manager to strengthen the global account strategy.
• Business Unit development: Use your field experience to improve sales processes, CRM practices and the performance KPIs of this growing Business Unit.
• Cross-functional collaboration: Partner with Technical Presales teams to secure the successful implementation of our solutions.

Who you are

We’re looking for someone who can actively contribute to ePackPro’s mission and thrive in a dynamic, collaborative and performance-driven environment. You’ll recognize yourself if you demonstrate, among other things:

• Sales experience: Minimum five years of account management experience, with a proven track record managing medium to long sales cycles of 6 to 24 months involving multiple stakeholders.
• Industry knowledge: Professional experience in the Hospitality sector, including Hotels, Restaurants and Cafes.
• Deployment experience: Project management or multi-site rollout experience is highly valued, including operational implementation and field training.
• B2B field sales: Experience selling SaaS, digital solutions, equipment or services to mid-market organizations

Job details

• Location: Madrid
• Contract : Permanent contract
• Remote policy: Hybrid