Junior IT Service Desk Engineer – Remote Friendly

Grupo Gmv; Madrid; Hybrid; EUR 24,000 - 32,000; Full time

Benefits offered by this job

Flexible hours

Work from home

Private health insurance

Language learning program

Relocation package

Gympass

Job summary

Grupo GMV is seeking a Service desk and support administrator to join our IT team. You will handle end-user hardware support, diagnose issues and assist in maintaining service quality across devices and applications.

We offer flexible hours, the possibility to work from home, private health and accident insurance, a language learning program and relocation support for international applicants. Join multicultural, dynamic teams and help us deliver innovative tech solutions.

Qualifications

• Experience in end-user hardware support, diagnosis and troubleshooting.
• Proficiency with Windows 10 and Microsoft Office.
• Experience with service management tools and processes.

Responsibilities

• Provide end-user hardware support and troubleshooting for desktops, laptops, printers, and mobile devices.
• Assist in handling IT service requests and incident resolution.
• Collaborate with IT teams to improve service delivery and user experience.

Skills

End-user hardware support

Service management

Microsoft applications

Tools

Windows 10

Microsoft Office

Job description

Grupo GMV is seeking a Service desk and support administrator to join our IT team. You will handle end-user hardware support, diagnose issues and assist in maintaining service quality across devices and applications.

We offer flexible hours, the possibility to work from home, private health and accident insurance, a language learning program and relocation support for international applicants. Join multicultural, dynamic teams and help us deliver innovative tech solutions.