Bilingual Service Desk Operator – Level 2 Support

GMV; Tres Cantos; Presencial; EUR 25 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Relocation package

Competitive compensation with reviews

Wellbeing program: health, dental and?

Resumo da oferta

GMV is expanding its teams to provide Level 2 incident resolution support through a dedicated Service Desk. You will receive technical training and work with a cross-functional team to handle incidents and communicate with customers in Spanish and English.

The position offers a structured career plan, relocation options, and competitive compensation with regular reviews. A wellbeing program and language support are also provided by GMV.

Qualificações

• Experience and knowledge in Microsoft Office apps, Linux, network communications, and ticketing tools/systems.

Responsabilidades

• Service Desk support by phone (Spanish and English)
• Receiving and assigning tickets through the ticketing system
• Receiving and assigning alerts/tickets through the monitoring tool
• Resolution and management of Level 1 and Level 2 incidents
• Communication with customers/clients

Conhecimentos

Microsoft Office apps

Linux

Network communications

Ferramentas

Ticketing tools/systems

Monitoring tool

Descrição da oferta de emprego

GMV is expanding its teams to provide Level 2 incident resolution support through a dedicated Service Desk. You will receive technical training and work with a cross-functional team to handle incidents and communicate with customers in Spanish and English.

The position offers a structured career plan, relocation options, and competitive compensation with regular reviews. A wellbeing program and language support are also provided by GMV.