Service Desk Technician

SmartRecruiters, Inc.; Santa Oliva; Hybrid; EUR 26,000 - 34,000; Full time

Benefits offered by this job

Subsidized canteen

Free language courses

Transport support

Coaching services

Job summary

Applus+ IDIADA, a global automotive engineering leader, invites you to join their IT Service Desk team. The role focuses on first‑ and second‑line technical support, incident resolution, and ensuring a high‑quality user experience across the organization.

They value experienced professionals with strong English communication, ITIL knowledge, and collaborative teamwork, offering a hybrid work model and wellbeing benefits including subsidized canteen, language courses, transport and coaching

Qualifications

• Minimum 1 year of IT Service Desk/Help Desk experience.
• Good English communication skills.
• ITIL Foundation certification or knowledge of IT Service Management.
• Basic knowledge of Linux is desirable.
• Strong documentation of technical issues and resolutions.

Responsibilities

• Provide first‑line and second‑line technical support to employees via tickets, phone, email, and in person.
• Troubleshoot hardware, software, OS, and application issues to restore service quickly.
• Manage incidents and requests following ITSM processes and SLAs.
• Install, configure, and support desktops, laptops, mobile devices, printers, and peripherals.
• Support Windows environments, Microsoft 365, and corporate applications.
• Troubleshoot network connectivity (TCP/IP, LAN/WAN, Wi‑Fi, VPN).
• Assist with user accounts, access permissions, password resets, and identity requests.
• Create and maintain technical documentation and knowledge base articles.
• Monitor recurring issues and identify opportunities for process improvements.
• Ensure high customer satisfaction through effective communication and follow‑ups.

Skills

English proficiency

Customer support

Teamwork

Documentation skills

Attention to detail

Education

ITIL Foundation certification

Tools

Ticketing systems

Windows support

MDM platforms

Linux basics

Microsoft 365

Job description

Shaping the Future of Automotive Engineering

Applus+ IDIADA is a global leader in automotive engineering, offering a dynamic and rewarding career opportunity for professionals passionate about shaping the future of mobility. As a TOP Employer certified company with over 3500 professionals from more than 24 countries, we provide a diverse and inclusive work environment that fosters innovation and growth with colleagues from over 55 nationalities contributing to a safer, more efficient, and sustainable vehicles.

Enjoy a highly flexible hybrid work model in a company that takes care of the employees’ wellbeing, offering work-life balance benefits such as subsidized canteen, free language courses, transport and coaching services.

Join a company that has a deep commitment to sustainability and push yourself to reach your full potential in a dynamic and challenging setting that values innovation and expertise.

Come & join us on the road to success.

#LI-Hybrid

The IT Service Desk Technician is responsible for providing first-line and second-line technical support to employees across the organization. This role focuses on incident resolution, service request fulfillment, end-user support, device management, and ensuring a high-quality customer experience. The technician will troubleshoot hardware, software, network, and mobility-related issues while maintaining accurate documentation and adhering to IT service management processes.

Key Responsibilities

• Provide timely and professional technical support to end users via ticketing systems, phone, email, remote assistance, and face-to-face interactions.
• Diagnose, troubleshoot, and resolve hardware, software, operating system, and application issues.
• Manage incidents and service requests in accordance with established IT Service Management (ITSM) processes and service level agreements (SLAs).
• Install, configure, maintain, and support desktops, laptops, mobile devices, printers, and peripheral equipment.
• Support Microsoft Windows environments, Microsoft 365 applications, and corporate business applications.
• Troubleshoot network connectivity issues, including TCP/IP, LAN/WAN, Wi-Fi, VPN, and remote access solutions.
• Support and administer mobile devices through Mobile Device Management (MDM) platforms.
• Assist with user account management, access permissions, password resets, and identity-related requests.
• Create and maintain technical documentation, knowledge base articles, and user guides.
• Monitor recurring issues and proactively identify opportunities for process and service improvement.
• Ensure a high level of customer satisfaction through effective communication and follow-up.
• Minimum 1 year of experience in an IT Service Desk, Help Desk, Desktop Support, or Technical Support role.

Good command of English, both written and spoken, with the ability to communicate effectively with end users in an international environment.

• ITIL Foundation certification or knowledge of IT Service Management best practices.

Excellent verbal and written communication skills.

Strong attention to detail and documentation practices.

Team-oriented with a collaborative approach.

Basic knowledge of Linux environments is desirable.

Applus IDIADA is committed to equality, diversity and inclusion. We don't put limits on you, so don't put limits on yourself either. There is a place for everyone.