Service Desk Technician

SmartRecruiters, Inc.; l'Albornar; Hybrid; EUR 26,000 - 36,000; Full time

Job summary

Applus+ IDIADA, a global automotive engineering leader, seeks an IT Service Desk Technician to provide first- and second-line support across the organization. You will troubleshoot hardware, software, and network issues, handle incidents and service requests, and maintain documentation in line with ITSM processes.

The role requires at least 1 year in IT service desk or desktop support, excellent English communication, and basic Linux knowledge. ITIL Foundation is desirable.

Qualifications

• 1 year of IT service desk or desktop support experience.
• Strong English communication (written and spoken).
• ITIL Foundation knowledge or certification.

Responsibilities

• Provide first- and second-line IT support via ticketing, phone, email, and remote assistance.
• Diagnose and resolve hardware, software, OS, and application issues.
• Manage incidents and service requests per ITSM processes and SLAs.
• Install and support desktops, laptops, mobile devices, printers, and peripherals.
• Support Windows environments and Microsoft 365 applications.
• Create and maintain technical docs and knowledge base articles.
• Assist with user accounts, access, and password resets.
• Monitor recurring issues and suggest process improvements.

Skills

IT support

Desktop support

Communication skills

Teamwork

Troubleshooting

Education

ITIL Foundation

Tools

MDM

Windows OS

Microsoft 365

Linux basics

Job description

Shaping the Future of Automotive Engineering

Applus+ IDIADA is a global leader in automotive engineering, offering a dynamic and rewarding career opportunity for professionals passionate about shaping the future of mobility. As a TOP Employer certified company with over 3500 professionals from more than 24 countries, we provide a diverse and inclusive work environment that fosters innovation and growth with colleagues from over 55 nationalities contributing to a safer, more efficient, and sustainable vehicles.

Enjoy a highly flexible hybrid work model in a company that takes care of the employees’ wellbeing, offering work-life balance benefits such as subsidized canteen, free language courses, transport and coaching services.

Join a company that has a deep commitment to sustainability and push yourself to reach your full potential in a dynamic and challenging setting that values innovation and expertise.

Come & join us on the road to success.

#LI-Hybrid

The IT Service Desk Technician is responsible for providing first-line and second-line technical support to employees across the organization. This role focuses on incident resolution, service request fulfillment, end-user support, device management, and ensuring a high-quality customer experience. The technician will troubleshoot hardware, software, network, and mobility-related issues while maintaining accurate documentation and adhering to IT service management processes.

Key Responsibilities

• Provide timely and professional technical support to end users via ticketing systems, phone, email, remote assistance, and face-to-face interactions.
• Diagnose, troubleshoot, and resolve hardware, software, operating system, and application issues.
• Manage incidents and service requests in accordance with established IT Service Management (ITSM) processes and service level agreements (SLAs).
• Install, configure, maintain, and support desktops, laptops, mobile devices, printers, and peripheral equipment.
• Support Microsoft Windows environments, Microsoft 365 applications, and corporate business applications.
• Troubleshoot network connectivity issues, including TCP/IP, LAN/WAN, Wi-Fi, VPN, and remote access solutions.
• Support and administer mobile devices through Mobile Device Management (MDM) platforms.
• Assist with user account management, access permissions, password resets, and identity-related requests.
• Create and maintain technical documentation, knowledge base articles, and user guides.
• Monitor recurring issues and proactively identify opportunities for process and service improvement.
• Ensure a high level of customer satisfaction through effective communication and follow-up.
• Minimum 1 year of experience in an IT Service Desk, Help Desk, Desktop Support, or Technical Support role.

Good command of English, both written and spoken, with the ability to communicate effectively with end users in an international environment.

• ITIL Foundation certification or knowledge of IT Service Management best practices.

Excellent verbal and written communication skills.

Strong attention to detail and documentation practices.

Team-oriented with a collaborative approach.

Basic knowledge of Linux environments is desirable.

Applus IDIADA is committed to equality, diversity and inclusion. We don't put limits on you, so don't put limits on yourself either. There is a place for everyone.