Spanish & Catalan Advisor - Online Streaming Platform - Lisbon w/ Relocation

Tavrion Dynamics; Lérida; On-site; EUR 15,000 - 17,000; Full time

Benefits offered by this job

Flight ticket reimbursement

Comprehensive health insurance

Free Portuguese language classes

Company accommodation option

Job summary

Tavrion Dynamics is seeking a Customer Care Specialist to support a leading global streaming platform from Lisbon, Portugal. You will be the first point of contact for Spanish and Catalan speaking customers, handling accounts, subscriptions, payments and technical queries with empathy and professionalism.

The role requires fluency in Spanish and Catalan (C1/C2) and good English (B1), with a flexible rotating schedule and a 40-hour work week. Company accommodation and health benefits are offered.

Qualifications

• Fluent in Spanish and Catalan (C1/C2).
• Good English communication skills (B1).
• Previous customer service experience is a plus.
• Excellent communication and problem-solving abilities.
• Comfortable with digital platforms and technology.
• Positive, customer-focused and professional attitude.
• Flexibility to work on rotating schedule.

Responsibilities

• Provide customer support in Spanish and Catalan via phone, email and digital channels.
• Assist customers with account, subscription, billing and technical enquiries.
• Troubleshoot issues and provide clear, effective solutions.
• Handle concerns professionally with empathy.
• Ensure high-quality customer interactions.
• Collaborate with internal teams when escalation is needed.

Skills

Spanish

Catalan

English

Job description

Are you fluent in Spanish & Catalan and passionate about entertainment, technology, and delivering exceptional customer experiences?

We’re looking for Customer Care Specialists to join our international team on the 16th of November in Lisbon, supporting customers of one of the world’s leading global streaming platforms.

You’ll be the first point of contact for customers, assisting with account-related questions, subscriptions, payments, technical issues, and general service enquiries while providing a friendly, professional, and seamless experience.

Please note: You must be eligible to work in Portugal and able to work in Lisbon, that's mandatory.

What You’ll Do

• Provide customer support in Spanish & Catalan via phone, email, and digital channels.
• Assist customers with account, subscription, billing, and technical enquiries.
• Troubleshoot issues and provide clear and effective solutions.
• Handle customer concerns professionally and with empathy.
• Ensure every interaction delivers a high-quality customer experience.
• Collaborate with internal teams when issues require further assistance.

What We’re Looking For

• Fluent Spanish & Catalan (C1/C2 level).
• Good English communication skills (B1 level)
• Previous customer service experience is a plus.
• Excellent communication and problem-solving skills.
• Comfortable working with digital platforms and technology.
• A positive, customer-focused, and professional attitude.
• Flexibility to work on a rotating schedule.

Contract & Working Conditions

• 12-month initial contract, with the possibility of renewal.
• Full-time: 40 hours per week.
• 8-hour shifts on a rotating schedule from Monday to Sunday.
• Flight ticket reimbursement according to company policy.
• Comprehensive health insurance.
• Free Portuguese language classes.

Salary & Benefits

Without Accommodation

• Base Salary: €1391.83 month
• Performance Bonus: Details shared during the recruitment process with the company.

With Accommodation

• Base Salary: €1059.33 month
• Performance Bonus: Details shared during the recruitment process with the company.

Why Join?

• Work and live in Lisbon, Portugal.
• Join a diverse and international team.
• Gain valuable experience with a globally recognized entertainment platform.
• Company accommodation option available.
• Learn Portuguese for free.
• Benefit from comprehensive health insurance.
• Receive flight reimbursement according to company policy.