Jefe/A De Recepción Y Experiencia De Huéspedes

Banrural; Tarragona; On-site; EUR 32,000 - 46,000; Full time

Job summary

Banrural is seeking an experienced Jefe de Recepción (Front Office Manager) for a luxury boutique hotel in Tarragona. You will lead the reception team, manage check-in/check-out, handle guest inquiries, and uphold high hospitality standards in a fast-paced coastal setting.

Ideal candidates have 3+ years in a supervisory reception role, strong organizational skills, and proficiency with PMS and reservation systems, with fluency in Spanish and Catalan and good English, flexible hours, and a

Qualifications

• Minimum of 3 years of experience in a supervisory or management role within hotel reception/front office.
• Proven ability to lead and motivate a team.
• Excellent customer service and interpersonal skills.
• Proficiency in hotel management software (PMS) and reservation systems.
• Strong organizational and multitasking abilities.
• Knowledge of Catalonia's tourism landscape is a plus.
• Fluency in Spanish and Catalan is required; English proficiency is essential.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• A professional demeanor and a passion for the hospitality industry.

Responsibilities

• Lead and manage the reception team, providing training, motivation, and performance oversight.
• Oversee all front desk operations, including check-in, check-out, reservations, and room assignments.
• Ensure the highest standards of guest service are consistently met and exceeded.
• Handle guest complaints and issues promptly and professionally, seeking satisfactory resolutions.
• Manage room inventory and collaborate with housekeeping and other departments to ensure smooth operations.
• Implement and maintain hotel policies and procedures.
• Manage telephone communications and respond to inquiries efficiently.
• Prepare daily reports and statistics for management.
• Contribute to the overall guest experience and reputation of the hotel in Tarragona.

Skills

Team leadership

Customer service

Multitasking

Organizational skills

PMS software

Reservation systems

Spanish and Catalan fluency

English proficiency

Flexible hours

Tools

PMS tools

Job description

Our client, a luxury boutique hotel renowned for its personalized service and prime location in the coastal city of Tarragona, Catalonia , is seeking an experienced and guest-focused Jefe de Recepción (Front Office Manager). This role is crucial for overseeing all aspects of the reception and guest services department, ensuring a seamless and memorable experience for every visitor. You will lead a team of receptionists, manage check-in/check-out processes, handle guest inquiries and concerns, and work to maintain the hotel's high standards of hospitality. The ideal candidate possesses exceptional organizational skills, a strong understanding of hotel operations, and a genuine passion for delivering outstanding customer service in Tarragona .

About the Role

Our client, a luxury boutique hotel renowned for its personalized service and prime location in the coastal city of Tarragona, Catalonia , is seeking an experienced and guest-focused Jefe de Recepción (Front Office Manager). This role is crucial for overseeing all aspects of the reception and guest services department, ensuring a seamless and memorable experience for every visitor. You will lead a team of receptionists, manage check-in/check-out processes, handle guest inquiries and concerns, and work to maintain the hotel's high standards of hospitality. The ideal candidate possesses exceptional organizational skills, a strong understanding of hotel operations, and a genuine passion for delivering outstanding customer service in Tarragona .

Key Responsibilities

• Lead and manage the reception team, providing training, motivation, and performance oversight.
• Oversee all front desk operations, including check-in, check-out, reservations, and room assignments.
• Ensure the highest standards of guest service are consistently met and exceeded.
• Handle guest complaints and issues promptly and professionally, seeking satisfactory resolutions.
• Manage room inventory and collaborate with housekeeping and other departments to ensure smooth operations.
• Implement and maintain hotel policies and procedures.
• Manage telephone communications and respond to inquiries efficiently.
• Prepare daily reports and statistics for management.
• Contribute to the overall guest experience and reputation of the hotel in Tarragona .

Requirements

• Minimum of 3 years of experience in a supervisory or management role within hotel reception/front office.
• Proven ability to lead and motivate a team.
• Excellent customer service and interpersonal skills.
• Proficiency in hotel management software (PMS) and reservation systems.
• Strong organizational and multitasking abilities.
• Knowledge of Catalonia's tourism landscape is a plus.
• Fluency in Spanish and Catalan is required; English proficiency is essential.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• A professional demeanor and a passion for the hospitality industry.

Benefits

This is an excellent opportunity to advance your career in the hospitality sector in the beautiful region of Tarragona . Our client offers a competitive salary, potential for performance-based incentives, and a supportive work environment. You will have the chance to lead a dedicated team and contribute to the success of a prestigious boutique hotel. Professional development opportunities and potential for growth within the company are available. Enjoy working in a prime location in Catalonia , with benefits including staff meals and discounts.