Receptionists / caretakers

Hidden Away Hotels; Barcelona; Vor Ort; EUR 24.000 - 30.000; Vollzeit

Benefits dieser Stelle

Exclusive employee benefits

Opportunities for development

Dynamic work environment

Zusammenfassung

Hidden Away Hotels is looking for a warm and outgoing receptionist in Barcelona. In this full-time position, you will welcome guests, manage check-ins and check-outs, and provide exceptional customer service.

Responsibilities include handling bookings, answering inquiries, and recommending local activities. The role requires 1-2 years of experience and fluency in Spanish and business English. Join a young, dynamic team passionate about hospitality!

Qualifikationen

• 1-2 years experience in a similar role.
• Fluent in Spanish and business English.

Aufgaben

• Welcome guests and handle check-in/check-out procedures.
• Manage bookings and administrative tasks.
• Provide recommendations for restaurants and activities.
• Assist guests with luggage and transport needs.

Kenntnisse

Hospitality

Customer service

Problem solving

Knowledge of Barcelona

Administrative skills

Ausbildung

Studies in catering and hotel management

Jobbeschreibung

Permanent contract, full-time and rotating shifts

Hidden Hotels is looking to recruit warm, outgoing and truly amazing people who are looking for a place to work that to inspire them, challenge them and make them proud to come to work. A place where service comes from the heart, not from a manual. A place that offers a never-ending theatrical performance that continually delights and enchants each and every one of our guests.

Situated right on Passeig de Gràcia, one of Barcelona’s most prestigious and well-known avenues, Club 29 will be housed in a historic building brimming with character and charm. A unique venue that combines the essence of the city with facilities designed to offer memorable experiences.

About the offer

What would be your main functions?

• You will welcome our guests and handle the check-in and check-out procedures, providing a warm, personalised and efficient service.
• You will look after guests throughout their stay, answering their queries and anticipating their needs to ensure they have an exceptional experience.
• You will manage bookings, invoicing, payments and administrative tasks typical of a reception role, ensuring a prompt and accurate service.
• You will handle both internal and external calls and enquiries.
• You’ll share your knowledge of the city to recommend restaurants, activities, shows and experiences that make every visit unique.
• You will coordinate additional services, bookings and special requests, taking care of every detail to exceed our customers’ expectations.
• You will assist with the daily closing of the reception and ensure the smooth running of the hotel’s operations.
• You will assist guests with their luggage and transport needs.

Our hotel stands out not only for its exclusive design, nor for the treatment we give to our guests, but because for us the most important thing in our hotel is YOU.

Would you like to live the experience?

Rank

• Minimum qualification: Studies in catering and hotel management desirable.
• Experience: 1–2 years in a similar role
• Languages: Spanish, business English

What do we offer you?

• Permanent contract, full-time and rotating shifts
• The opportunity to be part of a unique project in one of Barcelona’s most exclusive locations.
• A dynamic environment where you can learn, develop and continue to grow professionally.
• Exclusive benefits for employees and special perks within the chain.
• To be part of a young team that is passionate about hospitality and committed to excellence.

Receptionists / caretakers