Italian-Speaking Support Specialist | Relocate to Sofia

Recruitment By Ierotheos; España; Presencial; EUR 20.000 - 26.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully Paid Relocation Package

Free Relocation Concierge

Monthly Performance Bonus

Descripción de la vacante

Mercier Consultancy Group is seeking an Italian Speaking Support Specialist to provide superior omnichannel support for Italian-speaking clients in Sofia, Bulgaria. The role offers relocation assistance and a comprehensive package, including a fully paid relocation package and concierge services, within a structured customer support environment.

Ideal candidates will be fluent in Italian and English, with prior customer support experience and strong problem-solving abilities in a fast-paced

Formación

• Native or fluent Italian (spoken and written).
• Excellent communication skills in English to interact effectively within a diverse work environment.
• Previous experience in the Customer Support Services industry is highly preferred.
• Strong problem-solving skills and the ability to work in a fast-paced environment.
• Passionate about delivering high-quality service and representing our brand effectively.

Responsabilidades

• Deliver exceptional omnichannel support to Italian-speaking clients within the Customer Support Services sector.
• Resolve complex customer inquiries with precision, professionalism, and a focus on long-term satisfaction.
• Maintain detailed records of all interactions in our CRM system to ensure high-quality service standards.
• Collaborate with international teams to optimize support processes and enhance the overall user experience.
• Stay updated on product knowledge and service policies to provide accurate and efficient solutions to users.
• Contribute to the positive reputation of the company by upholding service excellence in every interaction.
• Participate in regular team meetings and training sessions to foster professional growth.

Descripción del empleo

Mercier Consultancy Group is seeking an Italian Speaking Support Specialist to provide superior omnichannel support for Italian-speaking clients in Sofia, Bulgaria. The role offers relocation assistance and a comprehensive package, including a fully paid relocation package and concierge services, within a structured customer support environment.

Ideal candidates will be fluent in Italian and English, with prior customer support experience and strong problem-solving abilities in a fast-paced