Italian Speaking Solutions Consultant - Work In Sofia, Bulgaria

Recruitment By Ierotheos; España; On-site; EUR 17,000 - 33,000; Full time

Benefits offered by this job

Competitive monthly salary

Fully paid training

Health insurance

Fully paid relocation package

Relocation concierge

Monthly performance bonus

And Much More

Job summary

Mercier Consultancy Group seeks an Italian Speaking Solutions Consultant to join our on-site team in Bulgaria. You will be the main point of contact for Italian-speaking clients, delivering elite service within the customer support space.

Responsibilities include resolving complex issues in Italian, collaborating across time zones with international teams, and thoroughly documenting interactions in our CRM. The role requires relocation to Bulgaria and offers fully paid relocation and training.

Qualifications

• Native or fluent Italian (spoken and written).
• Willing to relocate to Bulgaria and work on-site.
• Experience in customer-facing roles or customer support is desirable.
• Excellent interpersonal and troubleshooting skills.
• Ability to collaborate with international teams across time zones.

Responsibilities

• Serve as primary contact for client inquiries in Italian.
• Resolve technical and account issues with empathy.
• Maintain high customer satisfaction with tailored solutions.
• Collaborate with international teams to ensure service delivery.
• Document interactions in CRM systems.
• Stay updated on product knowledge for accurate guidance.

Skills

Italian language

Customer-facing experience

Job description

Italian Speaking Solutions ConsultantAbout Mercier Consultancy Group

Job Overview

We are currently seeking a motivated professional for the Italian Speaking Solutions Consultant position in Bulgaria, a role designed to provide elite service within the dynamic Customer Support Services industry. If you are looking for exciting jobs in Bulgaria that offer international exposure, this is the perfect opportunity to advance your career while living in one of Europe’s most vibrant capitals.

Key Responsibilities

• Deliver exceptional service to clients, acting as the primary point of contact for inquiries within the Customer Support Services sector.

• Resolve complex technical and account-related issues with precision and empathy in the Italian language.

• Maintain high levels of customer satisfaction by providing tailored solutions that meet unique client needs.

• Collaborate with international teams to ensure seamless service delivery across various time zones.

• Document all interactions accurately within our advanced CRM systems to ensure high-quality service standards.

• Proactively identify opportunities to improve service protocols and efficiency in your daily operations.

• Stay updated on product knowledge to provide accurate and authoritative guidance to all callers.

• Native or fluent Italian (spoken and written).

• Valid EU passport (mandatory).

• Strong interpersonal skills, essential for success in Italian-speaking jobs and global customer support environments.

• Proven ability to troubleshoot and solve problems in a fast-paced environment.

• Previous experience in a customer-facing role or the Customer Support Services industry is highly desirable.

• Commitment to relocating for this on-site Italian Speaking Solutions Consultant position in Bulgaria.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training.
• Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel).
• Free Relocation Concierge - a dedicated Relocation Experts team that handles documentation, accommodation and settling in.
• Monthly Performance Bonus.
• And Much More

Choosing to pursue jobs in Bulgaria provides an incredible opportunity to experience a unique blend of historical charm and modern urban living. Bulgaria offers a favorable climate, a rich cultural heritage, and a social environment that welcomes international professionals with open arms.

Beyond the professional benefits, the quality of life in Bulgaria is exceptional, with a highly affordable cost of living and a vibrant gastronomy scene. By accepting this Italian Speaking Solutions Consultant position in Bulgaria, you will join a thriving community of expats who have discovered that Bulgaria is one of the best kept secrets for career and personal development in the heart of Europe.