Italian-Speaking Senior Customer Operations Lead (Hybrid)

FrieslandCampina group; Barcelona; Hybride; EUR 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Annual bonus

Health insurance

Meal allowance

Gym discounts

Flexible remuneration

Hybrid work 50% home office

Résumé du poste

FrieslandCampina is seeking a Senior Customer Operations Specialist based in Barcelona, fluent in Italian with strong English and Spanish. You will lead continuous improvement initiatives and ensure end-to-end order-to-cash processes across multiple supply chains and digital platforms.

In this role you will partner with Customer Operations, IT and Supply Chain to drive system enhancements, perform testing, and resolve complex inquiries, while delivering customer-focused service in a highly

Qualifications

• Bachelor’s degree with 5+ years of experience, or a Master’s degree with 3+ years of experience in Customer Operations, Supply Chain Management, or Logistics
• Experience in customer service, ideally within FMCG
• High level of Spanish, English and Italian (written and spoken). Fluency in French is a strong plus
• Solid knowledge of FMCG supply chain processes and end‑to‑end order‑to‑cash execution
• Expertise in customer service activities such as order processing, transport coordination, invoicing, and complaint/return handling
• Strong familiarity with ERP systems, customer integration platforms, and digital tools that support automated order flows (EDI, portals, robotic processes)
• Proven ability to lead CI initiatives, support system testing, and solve structural process issues
• Experience with Salesforce and/or SAP S/4HANA is a strong plus

Responsabilités

• Leading CI initiatives to improve service performance and operational efficiency
• Managing medium complexity projects and contributing to larger cross‑functional programs
• Coordinating and executing end‑to‑end regression testing during system upgrades
• Monitoring automated order, delivery, and invoicing flows and driving improvements
• Liaising between Customer Operations, IT, and Supply Chain teams on system enhancements
• Providing expert support in handling complex customer and logistics inquiries

Connaissances

Customer Operations

Supply Chain

Logistics

CI initiatives

Formation

Bachelor's degree

Master's degree

Outils

Salesforce

SAP S/4HANA

Description du poste

FrieslandCampina is seeking a Senior Customer Operations Specialist based in Barcelona, fluent in Italian with strong English and Spanish. You will lead continuous improvement initiatives and ensure end-to-end order-to-cash processes across multiple supply chains and digital platforms.

In this role you will partner with Customer Operations, IT and Supply Chain to drive system enhancements, perform testing, and resolve complex inquiries, while delivering customer-focused service in a highly