Customer Experience Leader: Order-to-Cash & Partnerships

dsm-firmenich; Barcelona; On-site; EUR 42,000 - 58,000; Full time

Job summary

DSM-Firmenich AG in Barcelona, Spain, is seeking a Customer Experience Lead Specialist to own day-to-day order management and customer experience for our strategic accounts. You will coordinate with sales, logistics, accounts receivable and planning to ensure service levels are met.

You bring 3–5 years in Planning or Customer Care, fluency in English and optional French/Italian, and strong planning, organizational and communication skills.

Qualifications

• 3–5 years of experience in Planning and/or Customer Care.
• Fluent in English; French or Italian a plus.
• Strong planning, organizational and communication skills.
• Excellent MS Office skills; SAP knowledge is a plus.

Responsibilities

• Own day-to-day order management and customer experience operations.
• Coordinate with sales, logistics, accounts receivable and planning to resolve issues.
• Build close relationships with DSM-Firmenich customers and internal stakeholders.
• Manage daily escalations and drive service improvements.
• Monitor service indicators and propose action plans for improvements.
• Seek innovative ways to enhance customer satisfaction and efficiency.

Skills

Planning

Customer Care

Communication

Negotiation

Problem Solving

MS Office

Tools

SAP

Job description

DSM-Firmenich AG in Barcelona, Spain, is seeking a Customer Experience Lead Specialist to own day-to-day order management and customer experience for our strategic accounts. You will coordinate with sales, logistics, accounts receivable and planning to ensure service levels are met.

You bring 3–5 years in Planning or Customer Care, fluency in English and optional French/Italian, and strong planning, organizational and communication skills.