Italian-Speaking Remote Support Engineer — Hybrid

Concentrix; Barcelona; Hybride; EUR 20 000 - 24 000; Plein temps

Avantages offerts par ce poste

Full-time contract

Hybrid work after 2 months

Paid training and career development

Résumé du poste

Concentrix in Barcelona is seeking a Remote Support Engineer (Italian speaking) to provide expert remote support for industrial 3D printers. You’ll diagnose hardware, software and application issues and coordinate on-site interventions when needed.

You should be fluent in Italian and English and hold a Science/Engineering degree. The role offers a full-time contract, hybrid work after 2 months, and strong career development opportunities within a global tech leader.

Qualifications

• Native or proficient level of Italian and English.
• Bachelor’s degree in Science/Engineering.
• Able to work in a diverse, global environment.
• Experience in customer-facing roles is a plus.

Responsabilités

• Provide expert support on industrial 3D printers.
• Remotely resolve hardware and software issues for customers.
• Trigger onsite interaction when remote fix is not possible.
• Keep customers informed of case status.
• Document case history and CRM interactions for proper handover.
• Contribute to Knowledge Mgmt System with shared knowledge.
• Assist Care Center and customers on product features and maintenance.

Connaissances

Italian language

English language

Collaborative work

Formation

Bachelor's degree in Science/Engineering

Outils

CRM software

Description du poste

Concentrix in Barcelona is seeking a Remote Support Engineer (Italian speaking) to provide expert remote support for industrial 3D printers. You’ll diagnose hardware, software and application issues and coordinate on-site interventions when needed.

You should be fluent in Italian and English and hold a Science/Engineering degree. The role offers a full-time contract, hybrid work after 2 months, and strong career development opportunities within a global tech leader.