Hybrid Remote Support Engineer - 3D Printing Tech

Concentrix Spain Business Process Outsourcing S.L.U.; Barcelona; Hybrid; EUR 20,000 - 24,000; Full time

Benefits offered by this job

Private medical insurance

Restaurant card

Full paid training

Career development programs

Job summary

Concentrix Spain Business Process Outsourcing S.L.U. is seeking a Remote Support Engineer (English speaking) to work in a hybrid role in Barcelona. You will provide expert support for industrial 3D printers, remotely troubleshoot issues, and coordinate onsite dispatches as needed.

The role requires strong English and a technical background. The position offers a full-time contract in a dynamic, global company with opportunities for training and career development.

Qualifications

• Bachelor’s degree in Science/Engineering or equivalent.
• Strong English communication skills and technical background.
• Experience in customer-facing roles is a plus.

Responsibilities

• Provide expert support on industrial 3D printers.
• Remotely resolve hardware and/or software issues for customers.
• Trigger onsite interaction (parts and/or FSE dispatch) when issue cannot be fixed remotely.
• Keep customers informed of case status and document history.
• Assist Care Center Agents and customers on product features and compatibility.

Skills

English proficiency

Technical background

Team collaboration

Education

Bachelor’s degree in Science/Engineering

Tools

CRM software

KMS (Knowledge Mgmt System)

Job description

Concentrix Spain Business Process Outsourcing S.L.U. is seeking a Remote Support Engineer (English speaking) to work in a hybrid role in Barcelona. You will provide expert support for industrial 3D printers, remotely troubleshoot issues, and coordinate onsite dispatches as needed.

The role requires strong English and a technical background. The position offers a full-time contract in a dynamic, global company with opportunities for training and career development.