Remote Support Engineer — Hybrid, Barcelona (English)

CNX; Barcelona; Híbrido; EUR 20.000 - 24.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Descripción de la vacante

CNX is seeking a Remote Support Engineer (English speaking) to join our hybrid team in Barcelona. Based on-site, you’ll provide expert remote support for industrial 3D printers and coordinate on-site dispatches when needed. You’ll train with the latest tech and grow through structured development programs.

You’ll work in a dynamic, global environment, supporting clients worldwide. The role emphasizes customer care, documentation in CRM, and knowledge sharing across the organization.

Formación

• Bachelor's degree in Science/Engineering – preferably Mechanical, Industrial or Electrical Engineering – or equivalent.
• Can work collaboratively in an ethnically, linguistically, and culturally diverse environment.
• Excellent organizational skills; able to prioritize work in accordance

Responsabilidades

• Provide expert support on industrial 3D printers.
• Remotely resolve hardware and/or software technical issues and application problems for our customers.
• Trigger an onsite interaction (parts and/or FSE dispatch) in case the issue cannot be fixed remotely.
• Keep customers informed of the status of their case.
• Document case history and interactions with customer. SW (CRM) to ensure proper handover to field, product/case history tracking and reporting.
• Contribute to maintain the Knowledge Mgmt. System (KMS) sharing the knowledge with the rest of the organization.
• Assist Care Center Agents and Customers on subjects such as product features, specifications, parts info and compatibility, maintenance routines, educational programs and technical aspects in general, based on customer entitlement.
• Assist Field Service Engineers during onsite troubleshooting in case of need

Conocimientos

English proficiency

BSc in Science/Eng

Team collaboration

Organizational skills

Educación

Bachelor's degree in Science/Engineering

Herramientas

Magics (Materialize)

NetFabb (Autodesk)

3D printing workflows

Descripción del empleo

CNX is seeking a Remote Support Engineer (English speaking) to join our hybrid team in Barcelona. Based on-site, you’ll provide expert remote support for industrial 3D printers and coordinate on-site dispatches when needed. You’ll train with the latest tech and grow through structured development programs.

You’ll work in a dynamic, global environment, supporting clients worldwide. The role emphasizes customer care, documentation in CRM, and knowledge sharing across the organization.