Italian-Speaking Onsite Customer Service Rep (Automotive)

CNX; Barcelona; On-site; EUR 18,000 - 22,000; Full time

Benefits offered by this job

Office in Barcelona

Up to €4,000 bonus

Fully paid training

Referral bonus opportunities

Career development programs

Job summary

Concentrix in Barcelona is seeking a Customer Service Representative (Italian speaking) for an onsite role in the fashion and tech-enabled services sector. You will handle calls via the CRM portal, generate quotations and orders in SAP, and assist customers with product guidance and technical support.

The position offers a full-time schedule (39 hours/week), an onsite office in Barcelona, and a structured training program with opportunities for career development.

Qualifications

• Bilingual in Italian and English.
• High school diploma required.
• Experience in contact centre environment is a plus.
• Customer-oriented with strong communication skills.

Responsibilities

• Handle calls through CRM agent portal.
• Create quotations and orders via SAP system.
• Expedite and communicate delivery times to customers.
• Provide basic product advice based on catalogue knowledge.
• Provide first level technical assistance to identify customer requirements.
• Call back customers.
• Lead management.
• Other duties as assigned.

Skills

Italian language

English

Customer service

Communication skills

Education

High school diploma

Tools

SAP system

CRM portal

Job description

Concentrix in Barcelona is seeking a Customer Service Representative (Italian speaking) for an onsite role in the fashion and tech-enabled services sector. You will handle calls via the CRM portal, generate quotations and orders in SAP, and assist customers with product guidance and technical support.

The position offers a full-time schedule (39 hours/week), an onsite office in Barcelona, and a structured training program with opportunities for career development.