Italian Fashion Support Specialist - Onsite

cnx; Barcelona; Presencial; EUR 20.000 - 21.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Full-time contract

Central office in Barcelona

Full paid training

Career development programs

Descripción de la vacante

Concentrix in Barcelona is seeking a Fashion Support Consultant (Italian speaking) to handle inbound calls from boutiques, resolve customer requests, and maintain up-to-date product knowledge. The role is onsite with full-time hours and training provided.

Ideal candidates have bilingual Italian and strong English, at least 1 year in fashion retail, and demonstrated sales skills; you will work to exceed SLAs and contribute to a customer-focused team.

Formación

• Proficient or bilingual Italian and advanced English required.
• At least 1 year of experience in fashion retail or retail env.
• Knowledge of sales techniques (upsell/cross-sell, objections).
• Customer-driven with strong customer-care skills and communication.

Responsabilidades

• Take incoming calls from boutiques and shops and resolve users' demands.
• Log call details and provide responses within SLA.
• Maintain product knowledge related to applications for customers.
• Ensure contractual SLA is maintained.

Conocimientos

Italian language

English language

Customer service

Sales skills

Communication

Herramientas

Windows/MS Office

Descripción del empleo

Concentrix in Barcelona is seeking a Fashion Support Consultant (Italian speaking) to handle inbound calls from boutiques, resolve customer requests, and maintain up-to-date product knowledge. The role is onsite with full-time hours and training provided.

Ideal candidates have bilingual Italian and strong English, at least 1 year in fashion retail, and demonstrated sales skills; you will work to exceed SLAs and contribute to a customer-focused team.