Customer Service Representative - Italian speaking - Automotive - Onsite - FA02

CNX; Barcelona; On-site; EUR 18,000 - 22,000; Full time

Benefits offered by this job

Office in Barcelona

Up to €4,000 bonus

Fully paid training

Referral bonus opportunities

Career development programs

Job summary

Concentrix in Barcelona is seeking a Customer Service Representative (Italian speaking) for an onsite role in the fashion and tech-enabled services sector. You will handle calls via the CRM portal, generate quotations and orders in SAP, and assist customers with product guidance and technical support.

The position offers a full-time schedule (39 hours/week), an onsite office in Barcelona, and a structured training program with opportunities for career development.

Qualifications

• Bilingual in Italian and English.
• High school diploma required.
• Experience in contact centre environment is a plus.
• Customer-oriented with strong communication skills.

Responsibilities

• Handle calls through CRM agent portal.
• Create quotations and orders via SAP system.
• Expedite and communicate delivery times to customers.
• Provide basic product advice based on catalogue knowledge.
• Provide first level technical assistance to identify customer requirements.
• Call back customers.
• Lead management.
• Other duties as assigned.

Skills

Italian language

English

Customer service

Communication skills

Education

High school diploma

Tools

SAP system

CRM portal

Job description

Job Title:

Customer Service Representative - Italian speaking - Automotive - Onsite - FA02

Job Description

Step into a Game-Changing Career

Ready to join an innovative and fast-growing team? We’re a global leader in technology and services, powering the brands of the future. Across more than 70 countries, we support some of the world’s most recognized brands — the ones you use every day — helping them grow through technology and integrated solutions. If you’re looking to develop your career and feel inspired, this is your opportunity.

As a Customer Service Representative ( On Site), you’ll be part of a dynamic team of game-changers shaping the future of the fashion industry.

Career Growth and Personal Development

This is your chance to grow, learn, and build meaningful connections. We provide comprehensive training, access to the latest tools, and continuous support to help you succeed and progress in your career.

What You Will Do in This Role

At the heart of everything we do is a commitment to people — our clients, their customers, our teams, our community, and our planet.

As a Customer Service Representative, you will:

• Handle calls through CRM agent portal
• Create quotations and orders via SAP system
• Expedite and communicate expected delivery times to customers
• Offer basic product advice to individual customer needs (at least catalogue knowledge)
• Provide first level technical assistance to help customers identify their requirements for products and services
• Call back customers
• Lead management
• Other duties and tasks as assigned

Your Qualifications

We welcome people from diverse backgrounds who are curious, motivated, and eager to learn. If you are passionate about helping others and delivering excellent customer experiences, you will thrive with us.

Concentrix is a great match if you:

• Are bilingual or proficient in Italian with an advanced level of English
• A minimum of a high school diploma is required (additional qualifications are considered an asset).
• A strong interest in the technical field, along with a commitment to remain in the project for at least two years, is highly valued.
• You are customer-oriented, with excellent communication skills and a solid commercial mindset.
• A business-oriented approach will support more effective engagement with clients and stakeholders.
• Education in business or commercial fields, as well as prior experience in a contact centre environment, will support your development in this role, although these are not mandatory requirements.

What’s in It for You

We go beyond expectations by creating experiences that truly stand out. That’s why we invest in our people, technology, and future — including yours.

In this role, you’ll benefit from:

• Full-time (39 hours/week) Temporary contract, Monday to Friday (08:00–17:00)
• Salary of €19.623,94 gross/year + up to €4.000 gross/year in bonus
• Office in Barcelona
• Referral bonus opportunities
• Fully paid training on the company and your project
• Career development programs and specialized courses

Be Your Best Version

At Concentrix, we invest in our people because we know that when you thrive, our clients and their customers do too.

Concentrix is an equal opportunity employer We’re proudly united as one team, one company, globally. We’re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

R1765894

Location:

ESP Barcelona - C/ de la Selva de Mar, 129

Language Requirements:

English, Italian (Required)

Time Type:

Full time