Italian-Speaking Onsite Customer Champion Barcelona

cnx; Barcelona; Presencial; EUR 17.000 - 23.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Full-time 39 hours/week

Temporary contract

Office in central Barcelona

Bring-a-friend (referral) bonus

Descripción de la vacante

Concentrix in Barcelona is seeking a Customer Representative (Italian-speaking) to join our onsite team. You will handle customer inquiries via multiple channels, resolve requests, and log interactions to ensure timely resolutions.

The role requires strong Italian and English language skills and a passion for excellent service. The position offers full-time hours, a temporary contract, and a structured training program to help you succeed in a dynamic, global workplace.

Formación

• Proficient or bilingual in Italian plus an advanced level of English.
• Customer care skills - listen to and understand customer needs.
• Able to take ownership of calls and progress to resolution or escalate as needed.

Responsabilidades

• Take incoming customer calls (phone, email, voicemail, chats, or alerts) and resolve user demands.
• Take incoming calls from boutiques and shops and resolve demands.
• Log call details in the call management system and provide responses within SLA.
• Maintain knowledge of applications and be ready to assist customers.

Conocimientos

Italian language

English language

Descripción del empleo

Concentrix in Barcelona is seeking a Customer Representative (Italian-speaking) to join our onsite team. You will handle customer inquiries via multiple channels, resolve requests, and log interactions to ensure timely resolutions.

The role requires strong Italian and English language skills and a passion for excellent service. The position offers full-time hours, a temporary contract, and a structured training program to help you succeed in a dynamic, global workplace.