Italian-speaking CX Specialist - Premium Automotive, On-site

cnx; Barcelona; Sur place; EUR 20 000 - 23 000; Plein temps

Avantages offerts par ce poste

Private medical insurance

Central location in Barcelona

Bring-a-friend referral bonus

Full paid training

Career development programs

Résumé du poste

cnx in Barcelona is seeking a Customer Experience Specialist fluent in Italian and English to join on-site. You will lead follow-up calls, represent a premium automotive brand, and gather insights to support retailer teams.

The role requires strong communication, a background in business or automotive studies, and experience in customer service or sales. A structured, discreet approach is essential for pricing discussions and reports.

Qualifications

• High school diploma (minimum).
• Background in business, communications, or automotive studies preferred.
• Experience in customer service or sales, ideally in automotive or luxury sectors.
• Clear, confident communication with executive-level or high-end clients.
• Interest in the automotive industry and premium products.
• Structured, discreet, scripted call approach and post-interaction reporting.

Responsabilités

• Lead structured follow-ups and support calls after interest.
• Represent a premium automotive brand professionally and courteously.
• Address pricing or product concerns and reinforce brand value.
• Summarize insights in a clear format to support retailer teams.
• Maintain consistency by handling follow-up and offers with same prospects.
• Ensure interactions align with quality standards and premium positioning.

Connaissances

Italian language

English language

Customer service experience

Sales experience

Communication skills

Automotive interest

Formation

High school diploma

Background in business or communications or automotive studies

Description du poste

cnx in Barcelona is seeking a Customer Experience Specialist fluent in Italian and English to join on-site. You will lead follow-up calls, represent a premium automotive brand, and gather insights to support retailer teams.

The role requires strong communication, a background in business or automotive studies, and experience in customer service or sales. A structured, discreet approach is essential for pricing discussions and reports.