Italian-Speaking Customer Support Specialist - Almería

Plexus Group; Almería; On-site; EUR 21,000 - 29,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Paid vacation

Training & development

Career advancement

Bonuses

Job summary

Plexus Group in Almería, Andalusia is seeking a Customer Support Specialist fluent in Italian to join a fast-paced team. You will handle inquiries via phone, email, and live chat, delivering prompt and empathetic service to Italian-speaking customers.

Strong Spanish skills and prior customer service experience are required. The role offers growth opportunities and a collaborative work environment in a coastal city.

Qualifications

• Native or near-native fluency in Italian (spoken and written).
• Proficiency in Spanish required.
• Experience in customer service or similar role.
• Strong problem-solving and empathy skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Provide high-quality Italian-speaking customer support via phone, email, and chat.
• Address inquiries, troubleshoot problems, and resolve issues promptly.
• Educate customers on product features and troubleshooting steps.
• Maintain accurate customer records in the CRM system.
• Escalate complex issues to appropriate teams when necessary.
• Gather customer feedback and report insights to improve services.
• Adhere to policies and service level agreements.
• Collaborate with team to achieve departmental goals.
• Continuously update knowledge of products and services.
• Contribute to a positive, supportive team environment.

Skills

Italian fluency

Spanish proficiency

Customer service

Active listening

Empathy

Time management

Education

High school diploma

College degree preferred

Tools

CRM software

Helpdesk systems

Job description

Plexus Group in Almería, Andalusia is seeking a Customer Support Specialist fluent in Italian to join a fast-paced team. You will handle inquiries via phone, email, and live chat, delivering prompt and empathetic service to Italian-speaking customers.

Strong Spanish skills and prior customer service experience are required. The role offers growth opportunities and a collaborative work environment in a coastal city.