Albanian-Speaking Remote Customer Support Specialist

Mercier Consultancy Md; Gijón; Remote; EUR 20,000 - 32,000; Full time

Benefits offered by this job

Fully remote role

Training programs

Career development

Job summary

Mercier Consultancy Md is seeking a dedicated Customer Support Specialist to join our fully remote team. This role serves a global customer base, requiring clear communication, problem solving, and a proactive approach to support across email, phone and chat.

The ideal candidate is experienced in customer service, fluent in Spanish, and comfortable working remotely with a reliable internet connection. The position offers training and career development opportunities, with a flexible remote work

Qualifications

• Experience in customer support with proven success.
• Excellent verbal and written Spanish communication.
• Empathy and active listening to understand customer needs.
• Proficiency with CRM, ticketing systems, and customer support tools.
• Ability to work independently in a remote setting.
• High school diploma or equivalent; college degree a plus.
• Stable internet connection and dedicated workspace required.

Responsibilities

• Respond to inquiries via email, phone, and chat promptly and professionally.
• Diagnose and resolve customer issues, from simple to complex.
• Provide clear product usage guidance and troubleshooting steps.
• Document interactions and resolutions in the CRM.
• Collaborate with other departments to escalate unresolved issues.
• Help maintain knowledge base and support documentation.
• Aim for high customer satisfaction and first-contact resolution.

Skills

Customer support experience

Spanish language

Remote work

Communication skills

Education

High school diploma or equivalent

Tools

CRM platforms

Ticketing systems

Job description

Mercier Consultancy Md is seeking a dedicated Customer Support Specialist to join our fully remote team. This role serves a global customer base, requiring clear communication, problem solving, and a proactive approach to support across email, phone and chat.

The ideal candidate is experienced in customer service, fluent in Spanish, and comfortable working remotely with a reliable internet connection. The position offers training and career development opportunities, with a flexible remote work