Remote Tech-Savvy Customer Support Specialist (Spanish)

Plexus Group; Valladolid; Remote; EUR 21,000 - 32,000; Full time

Job summary

Plexus Group is seeking a proactive Customer Support Specialist to join their fully remote team. You will handle inquiries across email, chat, and phone with a focus on friendly, efficient service and problem-solving in Spanish.

This remote-first role emphasizes autonomy and strong communication skills, requiring a reliable home workspace and the ability to learn new software quickly while delivering consistent support across channels.

Qualifications

• Experience in customer support or technical support.
• Excellent written and verbal Spanish.
• Strong technical aptitude and quick learning of new software.
• Proficiency with help desk software and CRMs.
• Excellent problem-solving and troubleshooting approach.
• Self-motivated and capable of remote work with minimal supervision.
• High school diploma or equivalent; Bachelor's degree preferred.
• Stable internet connection and a quiet workspace.

Responsibilities

• Handle inbound customer inquiries via email, chat, and phone with professionalism and empathy.
• Diagnose and resolve technical issues and customer concerns effectively.
• Guide customers through product features, troubleshooting steps, and best practices.
• Document interactions and resolutions in internal systems.
• Collaborate with cross-functional teams (e.g., Product, Engineering) to address root causes of customer issues.
• Contribute to the knowledge base by creating and updating help articles and FAQs.
• Maintain high standards of customer satisfaction and response times.

Skills

Customer support

Technical troubleshooting

CRM software

Help desk software

Spanish (writing & speaking)

Remote work

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

CRM platforms

Job description

Plexus Group is seeking a proactive Customer Support Specialist to join their fully remote team. You will handle inquiries across email, chat, and phone with a focus on friendly, efficient service and problem-solving in Spanish.

This remote-first role emphasizes autonomy and strong communication skills, requiring a reliable home workspace and the ability to learn new software quickly while delivering consistent support across channels.