Hybrid Network Technician – Wifi/Lan/Switching & Travel

Plexus Group; Almería; Presencial; EUR 21.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Health insurance

Paid vacation

Training & development

Career advancement

Bonuses

Descripción de la vacante

Plexus Group in Almería, Andalusia is seeking a Customer Support Specialist fluent in Italian to join a fast-paced team. You will handle inquiries via phone, email, and live chat, delivering prompt and empathetic service to Italian-speaking customers.

Strong Spanish skills and prior customer service experience are required. The role offers growth opportunities and a collaborative work environment in a coastal city.

Formación

• Native or near-native fluency in Italian (spoken and written).
• Proficiency in Spanish required.
• Experience in customer service or similar role.
• Strong problem-solving and empathy skills.
• Ability to multitask in a fast-paced environment.

Responsabilidades

• Provide high-quality Italian-speaking customer support via phone, email, and chat.
• Address inquiries, troubleshoot problems, and resolve issues promptly.
• Educate customers on product features and troubleshooting steps.
• Maintain accurate customer records in the CRM system.
• Escalate complex issues to appropriate teams when necessary.
• Gather customer feedback and report insights to improve services.
• Adhere to policies and service level agreements.
• Collaborate with team to achieve departmental goals.
• Continuously update knowledge of products and services.
• Contribute to a positive, supportive team environment.

Conocimientos

Italian fluency

Spanish proficiency

Customer service

Active listening

Empathy

Time management

Educación

High school diploma

College degree preferred

Herramientas

CRM software

Helpdesk systems

Descripción del empleo

Customer Support Specialist - Italian Speaker

Our client, a leading international provider of online services, is seeking a dedicated and fluent Italian speaker to join their team as a Customer Support Specialist in Almería, Andalusia . This role is essential for ensuring that our Italian-speaking customers receive prompt, accurate, and empathetic support. The ideal candidate will have excellent communication skills in both Italian and Spanish, a passion for customer service, and the ability to resolve complex issues effectively. You will be the first point of contact for customers, handling inquiries via phone, email, and live chat, and ensuring a positive experience. This is an excellent opportunity to work in a vibrant coastal city and contribute to a growing global company. We are looking for individuals who are proactive, detail-oriented, and committed to excellence.

About the Role

Our client, a leading international provider of online services, is seeking a dedicated and fluent Italian speaker to join their team as a Customer Support Specialist in Almería, Andalusia . This role is essential for ensuring that our Italian-speaking customers receive prompt, accurate, and empathetic support. The ideal candidate will have excellent communication skills in both Italian and Spanish, a passion for customer service, and the ability to resolve complex issues effectively. You will be the first point of contact for customers, handling inquiries via phone, email, and live chat, and ensuring a positive experience. This is an excellent opportunity to work in a vibrant coastal city and contribute to a growing global company. We are looking for individuals who are proactive, detail-oriented, and committed to excellence.

Key Responsibilities

• Provide high-quality customer support to Italian-speaking clients via phone, email, and chat.
• Address customer inquiries, troubleshoot problems, and resolve issues in a timely and efficient manner.
• Educate customers on product features, services, and troubleshooting steps.
• Maintain accurate customer records and document all interactions in the CRM system.
• Escalate complex issues to the appropriate teams or supervisors when necessary.
• Gather customer feedback and report insights to improve services.
• Ensure adherence to company policies, procedures, and service level agreements.
• Collaborate with team members to achieve departmental goals.
• Continuously update knowledge of products and services.
• Contribute to a positive and supportive team environment.

Requirements

• Native or near-native fluency in Italian, with excellent spoken and written communication skills.
• Proficiency in Spanish is required.
• Previous experience in customer service or a similar role.
• Strong problem-solving and analytical skills.
• Excellent active listening and empathy skills.
• Proficiency with CRM software and helpdesk systems.
• Ability to multitask and manage time effectively in a fast-paced environment.
• High school diploma or equivalent; a college degree is preferred.
• Must be available to work in Almería, Andalusia .
• Must have the legal right to work in Spain.

Benefits

Our client offers a competitive salary, a comprehensive benefits package including health insurance, and paid vacation time. Employees benefit from ongoing training and development opportunities, as well as career advancement prospects within the company. This role is based in a beautiful location in Almería , offering a great work environment. Our client is committed to fostering a positive and inclusive workplace culture. Additional benefits may include performance bonuses and company-sponsored events. Join a team dedicated to providing world-class support.