Technical Support Specialist

Envista Holdings Corporation; Almería; On-site; EUR 18,000 - 24,000; Full time

Job summary

Envista Holdings Corporation is seeking an Italian-speaking Customer Support Specialist in Almería, Andalusia, Spain. You will be the first point of contact for customers, handling inquiries via phone, email and live chat, and delivering prompt, empathetic support to resolve issues.

The ideal candidate will be fluent in Italian and Spanish, possess strong communication skills, and be proactive and detail-oriented to contribute to a growing global company.

Responsibilities

• Provide high-quality customer support to Italian-speaking clients via phone, email, and chat.
• Address customer inquiries, troubleshoot problems, and resolve issues in a timely and efficient manner.
• Educate customers on product features, services, and troubleshooting steps.
• Maintain accurate customer records and document all interactions in the CRM system.
• Escalate complex issues to the appropriate teams or supervisors when necessary.
• Gather customer feedback and report insights to

Skills

Italian language

Spanish language

Job description

Customer Support Specialist - Italian Speaker

Our client, a leading international provider of online services, is seeking a dedicated and fluent Italian speaker to join their team as a Customer Support Specialist in Almería, Andalusia. This role is essential for ensuring that our Italian-speaking customers receive prompt, accurate, and empathetic support. The ideal candidate will have excellent communication skills in both Italian and Spanish, a passion for customer service, and the ability to resolve complex issues effectively. You will be the first point of contact for customers, handling inquiries via phone, email, and live chat, and ensuring a positive experience. This is an excellent opportunity to work in a vibrant coastal city and contribute to a growing global company. We are looking for individuals who are proactive, detail-oriented, and committed to excellence.

About the Role

Our client, a leading international provider of online services, is seeking a dedicated and fluent Italian speaker to join their team as a Customer Support Specialist in Almería, Andalusia. This role is essential for ensuring that our Italian-speaking customers receive prompt, accurate, and empathetic support. The ideal candidate will have excellent communication skills in both Italian and Spanish, a passion for customer service, and the ability to resolve complex issues effectively. You will be the first point of contact for customers, handling inquiries via phone, email, and live chat, and ensuring a positive experience. This is an excellent opportunity to work in a vibrant coastal city and contribute to a growing global company. We are looking for individuals who are proactive, detail-oriented, and committed to excellence.

Key Responsibilities

• Provide high-quality customer support to Italian-speaking clients via phone, email, and chat.
• Address customer inquiries, troubleshoot problems, and resolve issues in a timely and efficient manner.
• Educate customers on product features, services, and troubleshooting steps.
• Maintain accurate customer records and document all interactions in the CRM system.
• Escalate complex issues to the appropriate teams or supervisors when necessary.
• Gather customer feedback and report insights to