Italian-Speaking Customer Care Specialist | Stock Options

Amenitiz; España; On-site; EUR 22,000 - 32,000; Full time

Benefits offered by this job

Comprehensive health insurance

Stock options with vesting schedule

25 days holidays (increase over time)

Lunch allowance €10/day when in office

Flexible benefits and salary options

On-demand salary access

Team library access

Job summary

Amenitiz is seeking a Customer Care Specialist for the Italian market. You will be the main contact for independent hoteliers and property owners, resolving issues and guiding users to self-sufficiency in a product that enhances their daily operations.

You will handle chat, phone, and email support, tailor communications to diverse users, and work with Product, Engineering, and Customer Success to improve the support experience. English, Italian, and Spanish fluency are essential.

Qualifications

• Native Italian speaker with fluent Spanish and strong English.
• Minimum one year in a customer-facing role.
• Ability to tailor communication to different profiles and situations.
• Structured, calm problem solver with proactive approach.

Responsibilities

• Deliver high-quality support across chat, phone, and email.
• Guide customers through the platform to build product knowledge and reduce dependency on reactive support.
• Diagnose and resolve technical issues with a structured approach; escalate to Product/Engineering as needed.
• Build strong relationships to drive satisfaction, loyalty, and retention.
• Listen actively and adapt your communication to each customer’s profile and technical familiarity.
• Monitor feedback to identify recurring issues and surface process improvements.
• Collaborate with Product, Engineering, and Customer Success to resolve complex cases and close the feedback loop.
• Stay current on new features and product updates to provide accurate guidance.

Skills

Empathy

Problem solving

Active listening

Communication tuning

Organization

Job description

Amenitiz is seeking a Customer Care Specialist for the Italian market. You will be the main contact for independent hoteliers and property owners, resolving issues and guiding users to self-sufficiency in a product that enhances their daily operations.

You will handle chat, phone, and email support, tailor communications to diverse users, and work with Product, Engineering, and Customer Success to improve the support experience. English, Italian, and Spanish fluency are essential.