Italian-Speaking Client Support Specialist | Hybrid Madrid

Winning

Madrid

Híbrido

EUR 32.000 - 42.000

Jornada completa

14 días+

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Descripción de la vacante

Winning Consulting in Madrid is seeking a Client Support Specialist (Italian-speaking) to join our technical support team for a global supply chain finance platform. You will assist Italian-speaking suppliers with onboarding, platform navigation, and day-to-day queries.

You will collaborate with commercial and operations teams, monitor basic KPIs, maintain user guides, and help improve journeys for suppliers.

Formación

2+ years in customer service roles, ideally in financial services or B2B environments.
Experience dealing with external clients or suppliers is a must.
Good command of Office tools (Excel, Outlook, PowerPoint) and web platforms; ticketing experience is a plus.

Responsabilidades

Act as the main contact for Italian-speaking suppliers using the platform (onboarding, queries, follow-up).
Provide day-to-day support on platform use: navigation, functionalities, incidents, FAQs.
Coordinate with internal technical and operations teams to resolve issues within SLAs.
Support commercial teams in roll-out of new programmes and management of portfolios.
Monitor activity and basic KPIs related to supplier usage and satisfaction.
Maintain and update user guides, FAQs and training materials for suppliers.
Assist with data checks, documentation and administrative tasks linked to programme management.
Proactively identify recurring issues and suggest improvements to processes and customer journeys.