Client Support Specialist - Italian speaking

Winning; Madrid; Presencial; EUR 32.000 - 42.000; Jornada completa

Descripción de la vacante

Winning Consulting in Madrid is seeking a Client Support Specialist (Italian-speaking) to join our technical support team for a global supply chain finance platform. You will assist Italian-speaking suppliers with onboarding, platform navigation, and day-to-day queries.

You will collaborate with commercial and operations teams, monitor basic KPIs, maintain user guides, and help improve journeys for suppliers.

Formación

• 2+ years in customer service roles, ideally in financial services or B2B environments.
• Experience dealing with external clients or suppliers is a must.
• Good command of Office tools (Excel, Outlook, PowerPoint) and web platforms; ticketing experience is a plus.

Responsabilidades

• Act as the main contact for Italian-speaking suppliers using the platform (onboarding, queries, follow-up).
• Provide day-to-day support on platform use: navigation, functionalities, incidents, FAQs.
• Coordinate with internal technical and operations teams to resolve issues within SLAs.
• Support commercial teams in roll-out of new programmes and management of portfolios.
• Monitor activity and basic KPIs related to supplier usage and satisfaction.
• Maintain and update user guides, FAQs and training materials for suppliers.
• Assist with data checks, documentation and administrative tasks linked to programme management.
• Proactively identify recurring issues and suggest improvements to processes and customer journeys.

Conocimientos

Customer service

Supplier relations

Platform navigation

Office tools

Ticketing

Languages: Italian-English-Spanish

Herramientas

Excel

Outlook

PowerPoint

Ticketing systems

Descripción del empleo

At Winning Consulting, we are looking for a Client Support Specialist (Italian-speaking) to join our teams at a major international bank. You will be part of the technical support team for a global supply chain finance platform, ensuring an excellent experience for suppliers and working closely with commercial and operations teams. Madrid Hybrid.

Responsibilities

• Act as the main point of contact for Italian-speaking suppliers using the financing platform (onboarding, queries, follow-up).

• Provide day-to-day support on the use of the platform: navigation, functionalities, incidents and FAQs.

• Coordinate with internal technical and operations teams to resolve issues within agreed SLAs.

• Support commercial teams in the roll-out of new programmes and in the management of existing portfolios.

• Monitor activity and basic KPIs related to supplier usage and satisfaction.

• Maintain and update user guides, FAQs and training materials for suppliers.

• Assist with data checks, documentation and administrative tasks linked to programme management.

• Proactively identify recurring issues and suggest improvements to processes and customer journeys.

Required Skills

• 2+ years' experience in customer service roles, ideally in financial services or B2B environments.

• Strong service orientation and experience dealing directly with external clients or suppliers.
  Nice to have experience in banking, payments, trade finance or supply chain finance.

• Good command of office tools (Excel, Outlook, PowerPoint) and web-based platforms; ticketing experience is a plus.

• Native Italian-Very good English- Spanish

About Winning Consulting

Winning Consulting supports clients with consulting, training, staffing and research, applying scientific thinking and proven methods to deliver measurable value in their digital andorganizationall transformations.