Client Support Specialist - Chinese speaking

Winning; Madrid; Presencial; EUR 26.000 - 38.000; Jornada completa

Descripción de la vacante

Winning Consulting in Madrid is seeking a Client Support Specialist (Chinese-speaking) to join the financial services team supporting a major international bank. You will be the main contact for Chinese-speaking suppliers, handling onboarding, queries and follow-up in a hybrid Madrid environment.

You will provide day-to-day platform support, coordinate with technical and operations teams to resolve issues within SLAs, and assist with training materials and KPI monitoring.

Formación

• 2+ years of customer service experience in financial services or B2B.
• Experience dealing directly with external clients or suppliers.
• Proficient in Excel, Outlook and PowerPoint; ticketing experience is a plus.

Responsabilidades

• Act as the main contact for Chinese-speaking suppliers using the platform (onboarding, queries, follow-up).
• Provide day-to-day support on navigation and platform features; incidents and FAQs.
• Coordinate with internal technical and operations teams to resolve issues within SLAs.
• Support commercial teams in rollout of new programmes and portfolio management.
• Monitor activity and basic KPIs related to supplier usage and satisfaction.

Conocimientos

Customer service

B2B experience

Multilingual

SLA adherence

Herramientas

Excel

Outlook

PowerPoint

Descripción del empleo

At Winning Consulting, we are looking for a Client Support Specialist (Chinese-speaking) to join our teams at a major international bank. You will be part of the technical support team for a global supply chain finance platform, ensuring an excellent experience for suppliers and working closely with commercial and operations teams. Madrid Hybrid.

Responsibilities

• Act as the main point of contact for Chinese-speaking suppliers using the financing platform (onboarding, queries, follow-up).

• Provide day-to-day support on the use of the platform: navigation, functionalities, incidents and FAQs.

• Coordinate with internal technical and operations teams to resolve issues within agreed SLAs.

• Support commercial teams in the roll-out of new programmes and in the management of existing portfolios.

• Monitor activity and basic KPIs related to supplier usage and satisfaction.

• Maintain and update user guides, FAQs and training materials for suppliers.

• Assist with data checks, documentation and administrative tasks linked to programme management.

• Proactively identify recurring issues and suggest improvements to processes and customer journeys.

Required Skills

• 2+ years’ experience in customer service roles, ideally in financial services or B2B environments.

• Strong service orientation and experience dealing directly with external clients or suppliers.
  Nice to have experience in banking, payments, trade finance or supply chain finance.

• Good command of office tools (Excel, Outlook, PowerPoint) and web-based platforms; ticketing experience is a plus.

• Native Chinese -Very good English- Spanish

About Winning Consulting

Winning Consulting supports clients with consulting, training, staffing and research, applying scientific thinking and proven methods to deliver measurable value in their digital andorganizationall transformations.