Client Support Specialist (Chinese) – FinTech Platform

Winning; Madrid; Híbrido; EUR 26.000 - 38.000; Jornada completa

Descripción de la vacante

Winning Consulting in Madrid is seeking a Client Support Specialist (Chinese-speaking) to join the financial services team supporting a major international bank. You will be the main contact for Chinese-speaking suppliers, handling onboarding, queries and follow-up in a hybrid Madrid environment.

You will provide day-to-day platform support, coordinate with technical and operations teams to resolve issues within SLAs, and assist with training materials and KPI monitoring.

Formación

• 2+ years of customer service experience in financial services or B2B.
• Experience dealing directly with external clients or suppliers.
• Proficient in Excel, Outlook and PowerPoint; ticketing experience is a plus.

Responsabilidades

• Act as the main contact for Chinese-speaking suppliers using the platform (onboarding, queries, follow-up).
• Provide day-to-day support on navigation and platform features; incidents and FAQs.
• Coordinate with internal technical and operations teams to resolve issues within SLAs.
• Support commercial teams in rollout of new programmes and portfolio management.
• Monitor activity and basic KPIs related to supplier usage and satisfaction.

Conocimientos

Customer service

B2B experience

Multilingual

SLA adherence

Herramientas

Excel

Outlook

PowerPoint

Descripción del empleo

Winning Consulting in Madrid is seeking a Client Support Specialist (Chinese-speaking) to join the financial services team supporting a major international bank. You will be the main contact for Chinese-speaking suppliers, handling onboarding, queries and follow-up in a hybrid Madrid environment.

You will provide day-to-day platform support, coordinate with technical and operations teams to resolve issues within SLAs, and assist with training materials and KPI monitoring.