Client Support Specialist - Chinese speaking

Winning; Comunidad de Madrid; Híbrido; EUR 32.000 - 42.000; Jornada completa

Descripción de la vacante

Winning Consulting in Madrid is seeking a Client Support Specialist (Chinese-speaking) to join the teams at a major international bank. You will be the main point of contact for Chinese-speaking suppliers, providing onboarding support and handling queries and follow-up.

You will deliver day-to-day platform support, coordinate with technical and operations teams to resolve issues within SLAs, and assist commercial teams with programme roll-outs and portfolio management.

Formación

• 2+ years of customer service experience, preferably in financial services or B2B.
• Strong service orientation with direct client or supplier interaction.
• Native Chinese, very good English and Spanish proficiency.

Responsabilidades

• Act as the main point of contact for Chinese-speaking suppliers onboarding, queries, and follow-up.
• Provide day-to-day support on platform navigation, functionalities, incidents, and FAQs.
• Coordinate with internal technical and operations teams to resolve issues within SLAs.
• Support commercial teams in roll-out of new programmes and in management of existing portfolios.
• Monitor activity and KPIs related to supplier usage and satisfaction.
• Maintain and update user guides, FAQs and training materials for suppliers.
• Assist with data checks, documentation and administrative tasks linked to programme management.
• Proactively identify recurring issues and suggest improvements to processes and customer journeys.

Conocimientos

Customer service

Client interaction

Languages (Chinese)

Herramientas

Excel

Outlook

PowerPoint

Ticketing systems

Descripción del empleo

At Winning Consulting, we are looking for a Client Support Specialist (Chinese-speaking) to join our teams at a major international bank. You will be part of the technical support team for a global supply chain finance platform, ensuring an excellent experience for suppliers and working closely with commercial and operations teams. Madrid Hybrid.

Responsibilities

• Act as the main point of contact for Chinese-speaking suppliers using the financing platform (onboarding, queries, follow-up).
• Provide day-to-day support on the use of the platform: navigation, functionalities, incidents and FAQs.
• Coordinate with internal technical and operations teams to resolve issues within agreed SLAs.
• Support commercial teams in the roll-out of new programmes and in the management of existing portfolios.
• Monitor activity and basic KPIs related to supplier usage and satisfaction.
• Maintain and update user guides, FAQs and training materials for suppliers.
• Assist with data checks, documentation and administrative tasks linked to programme management.
• Proactively identify recurring issues and suggest improvements to processes and customer journeys.

Required Skills

• 2+ years’ experience in customer service roles, ideally in financial services or B2B environments.
• Strong service orientation and experience dealing directly with external clients or suppliers.
• Nice to have experience in banking, payments, trade finance or supply chain finance.
• Good command of office tools (Excel, Outlook, PowerPoint) and web-based platforms; ticketing experience is a plus.
• Nativo Chinese - Very good English - Spanish

? About Winning Consulting

Winning Consulting supports clients with consulting, training, staffing and research, applying scientific thinking and proven methods to deliver measurable value in their digital andorganizationall transformations.