Italian Social Media Customer Care Pro — Lisbon

Cross Border Talents; Barcelona; Vor Ort; EUR 139.000 - 183.000; Vollzeit

Benefits dieser Stelle

Comprehensive health insurance

Flight ticket reimbursement

Free Portuguese language classes

Company relocation assistance

12-month contract with renewal

40 hours per week

Rotating schedule

Zusammenfassung

Cross Border Talents is hiring for an Italian-speaking Social Media Customer Care role in Lisbon. The position is full-time, 40 hours per week, with a rotating schedule and monthly compensation depending on accommodation.

You will respond to customer inquiries on social media, resolve issues, and ensure a positive brand experience across digital channels. Candidates must be fluent in Italian and possess at least intermediate English (B1/B2).

Qualifikationen

• Fluent Italian in writing and speaking.
• English proficiency at B1/B2 level.
• Typing speed 20+ words per minute.
• Strong customer-service mindset and communication skills.

Aufgaben

• Respond to customer queries through social media and digital platforms.
• Provide clear, accurate information and effective solutions.
• Manage complaints professionally and escalate complex cases when needed.
• Communicate with empathy while maintaining a customer-first approach.
• Follow established quality standards and company procedures.
• Meet individual productivity and performance targets.

Kenntnisse

Fluent Italian

Intermediate English

Typing 20+ wpm

Customer service

Digital communication

Empathy

Jobbeschreibung

Cross Border Talents is hiring for an Italian-speaking Social Media Customer Care role in Lisbon. The position is full-time, 40 hours per week, with a rotating schedule and monthly compensation depending on accommodation.

You will respond to customer inquiries on social media, resolve issues, and ensure a positive brand experience across digital channels. Candidates must be fluent in Italian and possess at least intermediate English (B1/B2).