Italian Customer Support & Content Ops Specialist

FH Collective Academy; Madrid; On-site; EUR 11,718 - 15,066; Full time

Benefits offered by this job

Paid training

Private health insurance

Holiday and Christmas bonuses

Employee discounts

Career growth opportunities

Job summary

FH Collective Academy is hiring Italian-speaking professionals for various roles within leading international BPO projects in Lisbon. Responsibilities include supporting customers, resolving queries, and moderating content across different platforms.

The ideal candidates will possess strong communication skills and a customer-oriented mindset, with flexibility to adapt to rotational schedules. Attractive compensation packages include paid training and health insurance.

Qualifications

• Fluent in Italian and possesses good English skills.
• Strong communication capabilities are essential.
• Experience in customer service or hospitality is a plus.

Responsibilities

• Support customers via phone, email, and chat.
• Resolve account and payment queries.
• Moderate online content based on policies.
• Manage customer requests and reservations.
• Process documentation and tasks.

Skills

Fluent Italian (C1–C2)

Good command of English (B2+)

Strong communication skills

Customer-oriented mindset

Job description

FH Collective Academy is hiring Italian-speaking professionals for various roles within leading international BPO projects in Lisbon. Responsibilities include supporting customers, resolving queries, and moderating content across different platforms.

The ideal candidates will possess strong communication skills and a customer-oriented mindset, with flexibility to adapt to rotational schedules. Attractive compensation packages include paid training and health insurance.