Italian-Speaking Account Manager for Customer Success

Teleperformance; Barcelona; Presencial; EUR 24.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Referral program up to €2,000

Performance bonus up to €4,200

Career development and training

Office at World Trade Center Barcelona

Hybrid progression potential

Descripción de la vacante

Teleperformance Spain in Barcelona is seeking an Account Executive for Customer Success in the fast-paced property and hospitality sector. You will provide ongoing support, foster host relationships, and drive account growth by implementing product and process improvements.

The role requires 1–2 years in Customer Success or Account Management, a BA/BS, C2 Italian and proficient English, and strong communication.

Formación

• 1–2 years in Customer Success or related role.
• BA/BS degree or equivalent.
• C2 level of Italian and proficient English.
• Excellent communication and relationship-building skills.
• Proven record of exceeding sales targets in a fast-paced environment.
• Strong organizational skills to manage multiple client accounts.

Responsabilidades

• Provide ongoing support and relationship management for hosts, building trust and long-term partnerships.
• Address host questions and needs to improve satisfaction and sustainability.
• Collaborate with hosts to maximize listing quality through account optimization.
• Utilize Salesforce and other CRM tools to track progress and manage accounts.
• Maintain a pipeline of high-value accounts and drive growth toward goals.
• Champion the Voice of the Customer to identify opportunities for growth and improvements.
• Collaborate with sales teams and internal stakeholders to achieve company targets.

Conocimientos

Customer success

Account management

Relationship-building

Communication skills

Problem-solving

Sales targets

Organizational skills

Verbal communication

Phone communication

Educación

BA/BS degree

Herramientas

Salesforce

Mixmax

Descripción del empleo

Teleperformance Spain in Barcelona is seeking an Account Executive for Customer Success in the fast-paced property and hospitality sector. You will provide ongoing support, foster host relationships, and drive account growth by implementing product and process improvements.

The role requires 1–2 years in Customer Success or Account Management, a BA/BS, C2 Italian and proficient English, and strong communication.