Bilingual Help Desk Technician — Hybrid IT Support

remoteo; Madrid; Híbrido; EUR 20.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work mode

Language courses

Udemy e-learning platform

Medical care package for employee and

Life insurance on preferential terms

Multisport card

Integration activities - ping pong

Employee referral scheme

Descripción de la vacante

Ria Money Transfer is seeking a Helpdesk Technician to join the Technical Support team in Madrid. You will provide Level 1 IT support in Portuguese and Spanish via phone and email, and troubleshoot basic hardware, software, and connectivity issues to resolve user inquiries quickly.

You will handle web tools questions with a focus on delivering professional, empathetic customer service in a fast-paced environment. This role offers a hybrid work model and opportunities for growth in IT support.

Formación

• Fluency in Portuguese (spoken and written) and Spanish or English is required.
• Previous experience in Helpdesk, IT support, or customer service is expected.
• Basic knowledge of IT systems, including browsers, email clients, and web-based tools.
• Experience with ticketing systems (e.g., Zendesk) is a plus.

Responsabilidades

• Provide Level 1 IT support in Portuguese/Spanish via phone and email.
• Troubleshoot basic hardware, software, and connectivity issues.
• Handle user inquiries related to web tools and platforms.
• Deliver professional, empathetic, and effective customer service.

Conocimientos

Portuguese language proficiency

Spanish language proficiency

English language proficiency

Helpdesk/IT support experience

Customer service experience

Herramientas

Zendesk

Descripción del empleo

Ria Money Transfer is seeking a Helpdesk Technician to join the Technical Support team in Madrid. You will provide Level 1 IT support in Portuguese and Spanish via phone and email, and troubleshoot basic hardware, software, and connectivity issues to resolve user inquiries quickly.

You will handle web tools questions with a focus on delivering professional, empathetic customer service in a fast-paced environment. This role offers a hybrid work model and opportunities for growth in IT support.