IT Service Desk Specialist — Remote, Windows, AD & Azure

q.beyond ibérica; Sevilla; Híbrido; EUR 21.000 - 26.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Company healthcare program

Training programs

Home office option

30 days vacation

Descripción de la vacante

q.beyond ibérica is seeking a Key User Service Desk professional to act as the central contact for technical key users, handling incidents and service requests across server, platform, and infrastructure services. You will document, classify, and prioritize tickets in the ITSM tool and resolve standard issues within scope.

Join a team that collaborates across Windows environments, Active Directory, and Microsoft 365, and interfaces with 2nd- and 3rd-level resolver groups.

Formación

• Experience with Windows client and server operating systems, incl. Windows 10/11 and Windows Server environments.
• Solid understanding of Active Directory, group policies, user and group administration, and permission analysis.
• Familiarity with Microsoft 365 services (Outlook, Teams, OneDrive, SharePoint).
• Experience with Azure Active Directory and multi-factor authentication processes.

Responsabilidades

• Act as the central contact point for technical key users regarding server, platform, workplace, and infrastructure-related services.
• Receive, classify, prioritize, and document incidents, service requests, changes, additions, and reductions in the ITSM tool.
• Perform structured first analysis, validate information, and request missing details where required.
• Resolve standard and recurring technical issues independently within the defined scope.
• Route complex incidents and requests to the appropriate 2nd- or 3rd-level resolver teams.

Conocimientos

Windows client OS

Windows Server

Active Directory

Microsoft 365

Azure Active Directory

Networking fundamentals

ITSM tools

Remote support

PowerShell

Security awareness

Herramientas

ITSM tools

Remote support tools

Descripción del empleo

q.beyond ibérica is seeking a Key User Service Desk professional to act as the central contact for technical key users, handling incidents and service requests across server, platform, and infrastructure services. You will document, classify, and prioritize tickets in the ITSM tool and resolve standard issues within scope.

Join a team that collaborates across Windows environments, Active Directory, and Microsoft 365, and interfaces with 2nd- and 3rd-level resolver groups.