IT Support Pro II - On-site in Barcelona

Scopely

Barcelona

On-site

EUR 42,000 - 64,000

Full time

3 days ago

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Job summary

Scopely is seeking an IT Support Technician II to join the IT/Ops team in Barcelona on a site basis, working five days a week from the hub. The role covers diagnostics, troubleshooting across macOS, Windows, iOS, and Android, and ongoing maintenance of security practices and documentation.

The candidate will onboard/offboard users, manage device lifecycles, and drive process improvements with automation. Strong English and cross-functional communication are essential to succeed in our global

Qualifications

5+ years IT support or service desk experience.
Fluent English with strong communication skills.
Experience with Google Workspace, Microsoft 365, Okta, JumpCloud, Zoom, and identity/access controls.

Responsibilities

Run diagnostics, assess impact, and prioritize requests through resolution with clear communication.
Troubleshoot workstation, connectivity, identity, and workplace-technology issues across macOS, Windows, iOS, and Android.
Maintain operational ownership, escalate as needed, and document runbooks and standards.
Onboard and offboard employees, manage device lifecycle and access processes.
Prioritize tasks based on impact and urgency; support processes to improve efficiency.