IT Service Desk Specialist – 1st Line Support (On-site)

SmartRecruiters, Inc.; Madrid; Presencial; EUR 18.000 - 24.000; Jornada completa

Descripción de la vacante

DO & CO in Madrid, Spain, is seeking a Service Desk Level 1 professional to join our IT team and provide efficient, user-focused first-line support across the organization.

You will handle user and licence management, IT equipment and assets inventory, and ticket coordination, working closely with global IT teams to resolve incidents and requests. This is an on-site role supporting global events in Spain.

Formación

• Experience in a Service Desk/IT Support role.
• Good knowledge of Windows and business applications.
• Experience with ticketing/ITSM systems.
• Experience with user and account administration.
• Experience managing IT equipment, assets, or inventory.
• Understanding of software licences and access management.
• Strong communication and customer service skills.
• Excellent organisation and attention to detail.
• Ability to prioritise tasks and meet deadlines.
• Ability to influence different departments to improve processes.
• Confident and adaptable, with on-site work in mind.
• 100% on-site role.

Responsabilidades

• Assign tickets to the appropriate IT teams and monitor progress.
• Troubleshoot common hardware, software, access, and connectivity issues.
• Create, modify, and disable user accounts as needed.
• Manage user access and software licence allocation.
• Maintain accurate records of IT equipment and assets.
• Coordinate IT asset allocation, return, repair, and retirement.
• Support regular audits of IT inventory.
• Follow up on tickets and ensure SLAs are met.
• Provide IT support during designated global events in Spain.
• Coordinate with local and global IT teams to resolve issues promptly.

Conocimientos

Service Desk

Windows OS

ITSM tools

User administration

Asset management

License management

Communication

Customer service

Organization

Prioritisation

Cross-team influence

On-site work

Event support

Herramientas

Ticketing systems

Descripción del empleo

DO & CO in Madrid, Spain, is seeking a Service Desk Level 1 professional to join our IT team and provide efficient, user-focused first-line support across the organization.

You will handle user and licence management, IT equipment and assets inventory, and ticket coordination, working closely with global IT teams to resolve incidents and requests. This is an on-site role supporting global events in Spain.