IT Service Delivery (100% on-site)

SmartRecruiters, Inc.; Madrid; Presencial; EUR 18.000 - 24.000; Jornada completa

Descripción de la vacante

DO & CO in Madrid, Spain, is seeking a Service Desk Level 1 professional to join our IT team and provide efficient, user-focused first-line support across the organization.

You will handle user and licence management, IT equipment and assets inventory, and ticket coordination, working closely with global IT teams to resolve incidents and requests. This is an on-site role supporting global events in Spain.

Formación

• Experience in a Service Desk/IT Support role.
• Good knowledge of Windows and business applications.
• Experience with ticketing/ITSM systems.
• Experience with user and account administration.
• Experience managing IT equipment, assets, or inventory.
• Understanding of software licences and access management.
• Strong communication and customer service skills.
• Excellent organisation and attention to detail.
• Ability to prioritise tasks and meet deadlines.
• Ability to influence different departments to improve processes.
• Confident and adaptable, with on-site work in mind.
• 100% on-site role.

Responsabilidades

• Assign tickets to the appropriate IT teams and monitor progress.
• Troubleshoot common hardware, software, access, and connectivity issues.
• Create, modify, and disable user accounts as needed.
• Manage user access and software licence allocation.
• Maintain accurate records of IT equipment and assets.
• Coordinate IT asset allocation, return, repair, and retirement.
• Support regular audits of IT inventory.
• Follow up on tickets and ensure SLAs are met.
• Provide IT support during designated global events in Spain.
• Coordinate with local and global IT teams to resolve issues promptly.

Conocimientos

Service Desk

Windows OS

ITSM tools

User administration

Asset management

License management

Communication

Customer service

Organization

Prioritisation

Cross-team influence

On-site work

Event support

Herramientas

Ticketing systems

Descripción del empleo

DO & CO, The Gourmet Entertainment company was founded and is currently listed in Austria. DO & CO is still family owned and run, specialising in three primary business segments of Airline Catering, International Event Catering, and Hotel/Retail, offering “Gourmet Entertainment” all over the world. We operate out of 32 locations in 11 countries on 3 continents, maintaining the highest standard of quality in both our products and services. We refine the classics, develop the unknown and grow constantly – sometimes beyond our own expectations.

DO & CO represents the best flavours from the international spectrum and offers a culinary journey around the world. As a premium brand it is associated with good emotions, culture, and enjoyment, providing high-class gourmet entertainment, flawless service, and an unrivalled all-round service package.

The most important ingredient however in our premium recipe is our diverse Team of DO & CO Family. Our people play a vital role and are the key to our success. They are brand ambassadors of the company and show passion for hospitality. It is thanks to our people that we are able to provide our customers with an impeccable standard of hospitality. Special commitment and passionate attention to our guests create an environment that feels like home, wherever they are in the world, defines our uniqueness and makes us leaders across our industry.

We are looking for a Service Desk Level 1 professional to join our IT team and provide efficient, user-focused first-line support across the organization.

You will play an important role in user and licence management, IT equipment and inventory control, and ticket coordination. You will be a key point of contact for employees and will work closely with the wider IT team to ensure incidents and requests are handled efficiently. Implement a project communications approach that keeps all stakeholders informed and overcomes objection and resistance

• Assign tickets to the appropriate IT teams and monitor progress through to resolution.
• Troubleshoot common hardware, software, access, and connectivity issues.
• Create, modify, and disable user accounts as part of onboarding, internal moves, and offboarding.
• Manage user access and software licence allocation in line with company policies.
• Maintain accurate records of laptops, desktops, monitors, mobile devices, peripherals, and other IT equipment.
• Coordinate the allocation, return, repair, replacement, and retirement of IT assets.
• Maintain accurate IT inventory and asset records and support regular audits.
• Follow up on outstanding tickets and ensure agreed SLAs are met.
• Provide IT support during designated global events held in Spain at specific times throughout the year.
• Coordinate with local and global IT teams to support event operations and promptly resolve technical issues.
• Previous experience in a Service Desk, Help Desk, or IT Support role.
• Good knowledge of Windows and common business applications.
• Experience with ticketing/ITSM systems.
• Experience with user and account administration.
• Experience managing IT equipment, assets, or inventory.
• Good understanding of software licences and access management.
• Strong communication and customer service skills.
• Excellent organisation and attention to detail.
• Ability to prioritise tasks and work effectively under deadlines.
• Ability to influence different departments to suggest, implement and track more efficient processes
• Confident and flexible in the way you think, making decisions efficiently and handling change to ensure everything we do is right for our partners and the DO & CO family
• 100% on-site.

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by Managers as deemed appropriate. Job descriptions are not intended as and do not create employment contracts.

In our increasingly competitive business environment, we understand that the performance and engagement of our employees is central to business success. We are committed to creating an environment in which each employee is able to fulfil their potential and maximise their contribution. Equality, Diversity, and Inclusion (ED&I) has the highest priority in DO & CO.