IT Service Desk Analyst - Spain (Parla/Illescas)

Hexcel; España; A distancia; EUR 30.000 - 42.000; Jornada completa

Descripción de la vacante

Hexcel is seeking an IT Service Desk Analyst for its Parla and Illescas sites in Spain. The role covers recording and resolving Service Desk queries, monitoring the support system, and assisting with PC hardware setup and software installations.

The ideal candidate has a minimum of 5 years IT support experience, with strong Windows OS and Active Directory knowledge, and the ability to work within SLA targets. Candidates must be eligible to work in Spain.

Formación

• High School Diploma or GED; associate or bachelor’s degrees preferred.
• Minimum of 5 years of IT support experience.
• Knowledge of PC hardware maintenance and repair; knowledge of current Windows OS applications, servers, and workstations.

Responsabilidades

• Record and resolve Service Desk queries within SLA targets.
• Day-to-day monitoring and updating the Service Desk system; escalate tickets as necessary to Senior Analysts, other IT teams, and the IT Service Desk Manager.
• Set-up and installation of new PC hardware & software, using departmental procedures and standards.
• Carry out routine scheduled IT activities, such as server backups.
• Administration duties such as adding and removing network user IDs and email accounts.

Conocimientos

IT support experience

Windows OS knowledge

Problem solving

Team collaboration

Educación

High School Diploma or GED

Associate degree (preferred)

Bachelor’s degree (preferred)

Herramientas

Windows OS

Active Directory

Service Desk software

Descripción del empleo

Hexcel is seeking an IT Service Desk Analyst for its Parla and Illescas sites in Spain. The role covers recording and resolving Service Desk queries, monitoring the support system, and assisting with PC hardware setup and software installations.

The ideal candidate has a minimum of 5 years IT support experience, with strong Windows OS and Active Directory knowledge, and the ability to work within SLA targets. Candidates must be eligible to work in Spain.