IT Service Desk Analyst

Hexcel; España; A distancia; EUR 30.000 - 42.000; Jornada completa

Descripción de la vacante

Hexcel is seeking an IT Service Desk Analyst for its Parla and Illescas sites in Spain. The role covers recording and resolving Service Desk queries, monitoring the support system, and assisting with PC hardware setup and software installations.

The ideal candidate has a minimum of 5 years IT support experience, with strong Windows OS and Active Directory knowledge, and the ability to work within SLA targets. Candidates must be eligible to work in Spain.

Formación

• High School Diploma or GED; associate or bachelor’s degrees preferred.
• Minimum of 5 years of IT support experience.
• Knowledge of PC hardware maintenance and repair; knowledge of current Windows OS applications, servers, and workstations.

Responsabilidades

• Record and resolve Service Desk queries within SLA targets.
• Day-to-day monitoring and updating the Service Desk system; escalate tickets as necessary to Senior Analysts, other IT teams, and the IT Service Desk Manager.
• Set-up and installation of new PC hardware & software, using departmental procedures and standards.
• Carry out routine scheduled IT activities, such as server backups.
• Administration duties such as adding and removing network user IDs and email accounts.

Conocimientos

IT support experience

Windows OS knowledge

Problem solving

Team collaboration

Educación

High School Diploma or GED

Associate degree (preferred)

Bachelor’s degree (preferred)

Herramientas

Windows OS

Active Directory

Service Desk software

Descripción del empleo

IT Service Desk Analyst page is loaded## IT Service Desk Analystlocations: Spain - Parla: Spain - Illescastime type: Full timeposted on: Posted Todayjob requisition id: R019930With our strong investment in research and development and our culture of continuous improvement, Hexcel is the industry leader in the manufacturing of advance composite materials, including carbon fiber, woven reinforcements, resins, prepregs, honeycombs and additive manufactured parts. We invite you to join the Hexcel team at various manufacturing sites, sales offices and R&T centers around the globe. Become a part of the “strength within.”Hexcel is currently seeking an **IT Service Desk Analyst** for our **Parla and Illescas** locations **(Spain).****The selected individual will be responsible for, but not limited, to the following obligations:*** Record and resolve Service Desk queries within SLA targets.* Day to day monitoring and updating the Service Desk system, including escalation of tickets where necessary to Senior Analysts, other IT teams, and the IT Service Desk Manager.* Set-up and installation of new PC hardware & software, using departmental procedures and standards.* Carrying out routine scheduled IT activities, such as server backups.* Carrying out administration duties such as adding and removing network user ids and email accounts in line with departmental procedures and standards.**Qualifications:*** High School Diploma or GED required; associate or bachelor’s degrees preferred* Minimum of 5 years of IT support experience.* Knowledge of PC hardware technology, maintenance and repair of PC hardware.* Knowledge of current Windows OS applications, servers and workstations.* Effective, logical problem-solving abilities, capable of using initiative to provide a solution to recurring problems.Candidates must be eligible to work in the country where the position is based. Hexcel (NYSE: HXL) is a global leader in advanced composites technology, a leading producer of carbon fiber, and the world leader in honeycomb manufacturing for the commercial aerospace industry.[](blob:https://hexcel.wd5.myworkdayjobs.com/0d8ae512-9f15-4ba4-a73d-d265b2c40296)0:00 / 0:40