IT Desktop Support Specialist – Onsite & Remote

Axiom Technologies Pty Ltd.; Tres Cantos; On-site; EUR 21,000 - 27,000; Full time

Job summary

Axiom Technologies is seeking a capable IT Desktop Support resource to coordinate from simple activities to more complex plans. This role provides onsite/on-call assistance to end-users in the organization's desktop computing environment to ensure timely and accurate service delivery.

Responsibilities include first- and second-level support for desktops, laptops, printers, and mobile devices, OS/app installations, asset inventory, onboarding/offboarding, VPN support, and collaboration with IT

Qualifications

• Bachelor's degree in Computer Science, IT, or related field (or equivalent experience).
• 1+ year of desktop support, helpdesk, or IT technician role.
• Strong knowledge of Windows OS, Office 365, and basic networking concepts.
• Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
• Excellent communication and interpersonal skills.
• Strong troubleshooting and problem-solving abilities.
• Experience with macOS or Linux environments (preferred).
• IT certifications such as CompTIA A+, Network+, or Microsoft Modern Desktop Administrator (preferred).
• Experience with Active Directory, Group Policy, and remote management tools (SCCM, Intune, or JAMF) (preferred).

Responsibilities

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via ticketing system, phone, or in-person.
• Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
• Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain asset inventory and ensure accurate documentation of IT equipment.
• Assist with onboarding/offboarding of employees from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with other IT teams on escalated issues or project-related tasks.
• Follow security protocols and assist with antivirus, patching, and data protection policies.

Skills

Windows OS

Office 365

Networking basics

Ticketing systems

Communication skills

Troubleshooting

Education

Bachelor's degree in Computer Science/Information Technology

1+ year desktop support/ IT technician experience

Tools

Active Directory

Group Policy

SCCM

Intune

JAMF

ServiceNow

Zendesk

JIRA

Office 365

Job description

Axiom Technologies is seeking a capable IT Desktop Support resource to coordinate from simple activities to more complex plans. This role provides onsite/on-call assistance to end-users in the organization's desktop computing environment to ensure timely and accurate service delivery.

Responsibilities include first- and second-level support for desktops, laptops, printers, and mobile devices, OS/app installations, asset inventory, onboarding/offboarding, VPN support, and collaboration with IT